Skip to content

Task

User Exploration of Avoca AI Product Features

As a potential customer, I explore the product features and customer feedback, so that I can assess how Avoca AI's offerings can enhance my business operations.

Success definition: Given I am on the Avoca AI website When I click on the 'Product' link, followed by the 'Features' and then the 'Customers' links Then I should see detailed descriptions of the product features and customer testimonials displayed on the respective sections.

Trajectory

Step 1:

Url (before/after):

https://www.avoca.ai/

https://www.avoca.ai/#product

Content (before/after): 

RootWebArea Avoca - The AI platform to help close and support your customers 24/7, focused, url='https://www.avoca.ai/'
    banner
        navigation Global
            [51] link Avoca, center=(52,44), url='https://www.avoca.ai/'
                image
Show more 
            [59] link Product, center=(760,44), url='https://www.avoca.ai/#product'
            [60] link Features, center=(862,44), url='https://www.avoca.ai/#features'
            [61] link Customers, center=(973,44), url='https://www.avoca.ai/#customers'
            [62] link Support, center=(1081,44), url='https://www.avoca.ai/support'
            [63] link Blog, center=(1170,44), url='https://blog.avoca.ai/'
            [65] link Sign in, center=(1850,44), url='https://www.avoca.ai/signin'
    heading The AI Platform for HVAC, Plumbing and Electrical Businesses
    paragraph
        StaticText Boost your business revenue, empower your technicians or reps, and serve your customers 10x better and deeply integrated with platforms that you love such as ServiceTitan.
    generic, hasPopup='dialog'
        StaticText Book Demo
        [77] link Schedule our step-by-step setup process, center=(800,648), url='https://www.avoca.ai/#'
    image Man on phone, url='https://www.avoca.ai/_next/image?url=%2F_next%2Fstatic%2Fmedia%2Fman_phone.182a2c3d.png&w=3840&q=75'
    StaticText A
    paragraph
        StaticText Thanks for reaching out to Avoca, how can we help you today?
    StaticText T
    paragraph
        StaticText Hi, I need help with my A/C. It's not turning on.
    paragraph
        StaticText Working with the best
    button ← Previous
    [165] image Wilson, center=(174,1044), url='https://www.avoca.ai/_next/image?url=%2F_next%2Fstatic%2Fmedia%2Fwilson.782e0f7f.png&w=256&q=75'
    [160] img, center=(23,1044)
    button → Next
    [205] img, center=(1668,1044)
    [200] img, center=(1422,1044)
    [195] img, center=(1279,1044)
    [190] img, center=(1130,1044)
    [185] img, center=(971,1044)
    [180] img, center=(791,1044)
    [175] img, center=(641,1044)
    [170] img, center=(412,1044)
    paragraph
        StaticText OUR PARTNERS
    paragraph
        StaticText Hear what our customers have to say
    image Video thumbnail, url='https://www.avoca.ai/_next/image?url=%2F_next%2Fstatic%2Fmedia%2Faaa.93b52189.png&w=3840&q=75'
    button
        image
    paragraph
        StaticText Listen to how AAA Services leveraged Avoca Coach to improve CSR booking rates and monthly membership sales by 40%.
    paragraph
        StaticText HOW IT WORKS
    paragraph
        StaticText Deliver outstanding customer experiences on a large scale with AI call center platform for home services.
    group Text alignment
        radio Responder, checked='true'
        radio Coach, checked='false'
        radio Web Chat, checked='false'
    heading Responder
    paragraph
        StaticText Answer every call instantly and books at a higher rate than even US-based call centers. Our AI is empathetic, intelligent, and never goes off script. Calls get booked into the CRM of your choice (e.g. ServiceTitan)
    image
    StaticText Inbound Calls
    StaticText Last 7 days
    paragraph
        StaticText 347
    paragraph
        StaticText +3%
    StaticText Booking Breakdown
    SvgRoot
        StaticText 100%
        group
            group
                image
            group
                image
            group
                image
    StaticText +
    paragraph
        StaticText Maintenance Jobs
    paragraph
        StaticText 75%
    paragraph
        StaticText View details
    StaticText +
    paragraph
        StaticText New Customers
    paragraph
        StaticText 13
    paragraph
        StaticText View details
    image
    StaticText Abandoned Calls
    StaticText Last 7 days
    paragraph
        StaticText 1
    paragraph
        StaticText -50%
    paragraph
        StaticText LISTEN YOURSELF
    paragraph
        StaticText Discover to how Avoca's AI Agent can handle your calls.
    image ., url='https://www.avoca.ai/_next/image?url=%2F_next%2Fstatic%2Fmedia%2FTestimonial-1.0ef550a3.jpg&w=3840&q=75'
    StaticText Arlene
    StaticText Customer for 4 years is calling for a maintenance appointment for her AC.
    region audio player
        button play
            StaticText Play
        image
        slider seek value='0', orientation='horizontal'
        progressbar playback time
            StaticText 0:00
    image ., url='https://www.avoca.ai/_next/image?url=%2F_next%2Fstatic%2Fmedia%2FTestimonial-2.90ea48d3.jpg&w=3840&q=75'
    StaticText Freddie
    StaticText Freddie called to schedule a service appointment for a commercial business.
    region audio player
        button play
            StaticText Play
        image
        slider seek value='0', orientation='horizontal'
        progressbar playback time
            StaticText 0:00
    image ., url='https://www.avoca.ai/_next/image?url=%2F_next%2Fstatic%2Fmedia%2FTestimonial-3.ab88d2cd.jpg&w=3840&q=75'
    StaticText John
    StaticText John called to update their appointment to a later date - Friday at 10AM.
    region audio player
        button play
            StaticText Play
        image
        slider seek value='0', orientation='horizontal'
        progressbar playback time
            StaticText 0:00
    paragraph
        StaticText Listen how Avocas AI Agent revolutionizes call handling
    paragraph
        StaticText NEVER MISS A CALL
    paragraph
        StaticText Ensure your customers are always taken care of
    image
    paragraph
        StaticText Never miss a call again
    paragraph
        StaticText Never miss a customer call again. Forget poor quality after-hours call-centers and let us handle them.
    image
    paragraph
        StaticText 10x better employee training
    paragraph
        StaticText Empower your representatives with real-time analytics and training on how to better interact with their customers. We'll make sure your employees are more successful working at your business and reduce turnover.
    image
    paragraph
        StaticText Automated follow-ups
    paragraph
        StaticText We'll make sure you never miss a customer follow-up again through Avoca's personalized AI.
    image
    paragraph
        StaticText Personalized
    paragraph
        StaticText Each business is different and we cater for your business. We have deep integrations with common platforms like ServiceTitan and will ensure your processes are hastle-free and effective.
    image Woman on phone, url='https://www.avoca.ai/_next/image?url=%2F_next%2Fstatic%2Fmedia%2Fwomen_phone.fe3f7e9c.png&w=3840&q=75'
    paragraph
        StaticText CUSTOMER SPOTLIGHT
    paragraph
        StaticText Never miss a call again
    paragraph
        StaticText Never miss a customer call again. Forget poor quality after-hours call-centers and let us handle them.
    paragraph
        StaticText Avoca has demonstrated how committed they are to customer service with their instant responsiveness and commitment to addressing our concerns 24/7. Avoca is a must and it gets better every day!!
    image John Campbell, url='https://www.avoca.ai/_next/image?url=%2F_next%2Fstatic%2Fmedia%2Frescue_air_rescue_plumbing.0b85cbab.png&w=640&q=75'
    paragraph
        StaticText John Campbell
    paragraph
        StaticText Owner, Rescue Air and Plumbing
    image Never Miss, url='https://www.avoca.ai/_next/image?url=%2F_next%2Fstatic%2Fmedia%2Fnever_miss.7e350617.jpeg&w=3840&q=75'
    button Closing and Appreciation - Inbound (5%)
    paragraph
        StaticText Did they thank the customer by name for calling Genz-Ryan?
    image Better, url='https://www.avoca.ai/_next/image?url=%2F_next%2Fstatic%2Fmedia%2Fbetter.ced41d38.jpeg&w=3840&q=75'
    button Closing and Appreciation - Inbound (5%)
    paragraph
        StaticText 88.43%
        StaticText of calls were missing this item
    paragraph
        StaticText 10x better employee training
    paragraph
        StaticText Empower your representatives with real-time analytics and training on how to better interact with their customers.
    paragraph
        StaticText Avoca’s product has been a game-changer for us in this realm, being able to accurately and precisely handle our calls which has made a big impact to our business during our busiest season.
    image Aaron Ruddick, url='https://www.avoca.ai/_next/image?url=%2F_next%2Fstatic%2Fmedia%2Freliable_comfort.991cb1c8.png&w=640&q=75'
    paragraph
        StaticText Aaron Ruddick
    paragraph
        StaticText Owner, Reliable Comfort Heating and Air Conditioning
    paragraph
        StaticText Automated follow-ups
    paragraph
        StaticText We'll make sure you never miss a customer follow-up again through Avoca's personalized AI.
    paragraph
        StaticText Avoca AI is proving to be a valuable asset for our business due to the deep workflows they have to automate our oncall / emergency handling processes! We plan to fully incorporate the AI call center as a centerpiece of our business!
    image John Polizzi, url='https://www.avoca.ai/_next/static/media/home_service_heros.fe4f3044.svg'
    paragraph
        StaticText John Polizzi
    paragraph
        StaticText Owner, Home Service Heroes
    image Follow up, url='https://www.avoca.ai/_next/image?url=%2F_next%2Fstatic%2Fmedia%2Ffollow_up.b7275e62.jpeg&w=3840&q=75'
    button Missed Booking Alert (1)
    paragraph
        StaticText One missed lead. Send follow up?
    paragraph
        StaticText UNLEASH YOUR BUSINESS
    paragraph
        StaticText Close sales faster
    paragraph
        StaticText 40%
    paragraph
        StaticText Avg. increase in close rates.
    paragraph
        StaticText 8x
    paragraph
        StaticText Avg. time savings for Sales Managers.
    paragraph
        StaticText 17%
    paragraph
        StaticText Avg. increase in close rates.
    paragraph
        StaticText Experienced by yourself, discover the potential of Avoca AI
    paragraph
        StaticText Schedule a personalized demo to see how Avoca AI can drive real business results
    link Book a demo, url='https://calendly.com/d/cp54-9jr-nht/avoca-ai-demo'
        button Book a demo
    paragraph
        StaticText ©2024 Avoca. All rights reserved.
    region Notifications (F8)
        list
    region Notifications alt+T
    alert, atomic

RootWebArea Avoca - The AI platform to help close and support your customers 24/7, focused, url='https://www.avoca.ai/#product'
    banner
        navigation Global
            link Avoca, url='https://www.avoca.ai/'
                image
Show more 
            link Product, focused, url='https://www.avoca.ai/#product'
            link Features, url='https://www.avoca.ai/#features'
            link Customers, url='https://www.avoca.ai/#customers'
            link Support, url='https://www.avoca.ai/support'
            link Blog, url='https://blog.avoca.ai/'
            link Sign in, url='https://www.avoca.ai/signin'
    heading The AI Platform for HVAC, Plumbing and Electrical Businesses
    paragraph
        StaticText Boost your business revenue, empower your technicians or reps, and serve your customers 10x better and deeply integrated with platforms that you love such as ServiceTitan.
    generic, hasPopup='dialog'
        StaticText Book Demo
        link Schedule our step-by-step setup process, url='https://www.avoca.ai/#'
    image Man on phone, url='https://www.avoca.ai/_next/image?url=%2F_next%2Fstatic%2Fmedia%2Fman_phone.182a2c3d.png&w=3840&q=75'
    StaticText A
    paragraph
        StaticText Thanks for reaching out to Avoca, how can we help you today?
    StaticText T
    paragraph
        StaticText Hi, I need help with my A/C. It's not turning on.
    paragraph
        StaticText Working with the best
    button ← Previous
    image RooterPlus, url='https://www.avoca.ai/_next/static/media/rooterplus.0abf8847.svg'
    button → Next
    paragraph
        StaticText OUR PARTNERS
    paragraph
        StaticText Hear what our customers have to say
    image Video thumbnail, url='https://www.avoca.ai/_next/image?url=%2F_next%2Fstatic%2Fmedia%2Faaa.93b52189.png&w=3840&q=75'
    button
        image
    paragraph
        StaticText Listen to how AAA Services leveraged Avoca Coach to improve CSR booking rates and monthly membership sales by 40%.
    paragraph
        StaticText HOW IT WORKS
    paragraph
        StaticText Deliver outstanding customer experiences on a large scale with AI call center platform for home services.
    group Text alignment
        [227] radio Responder, center=(854,1752), checked='true', type=button
        [229] radio Coach, center=(963,1752), checked='false', type=button
        [231] radio Web Chat, center=(1069,1752), checked='false', type=button
    heading Responder
    paragraph
        StaticText Answer every call instantly and books at a higher rate than even US-based call centers. Our AI is empathetic, intelligent, and never goes off script. Calls get booked into the CRM of your choice (e.g. ServiceTitan)
    image
    StaticText Inbound Calls
    StaticText Last 7 days
    paragraph
        StaticText 347
    paragraph
        StaticText +3%
    StaticText Booking Breakdown
    SvgRoot
        StaticText 100%
        group
            group
                image
            group
                image
            group
                image
    [254] div, center=(1412,1928), inner_text=100%
    StaticText +
    paragraph
        StaticText Maintenance Jobs
    paragraph
        StaticText 75%
    paragraph
        StaticText View details
    StaticText +
    paragraph
        StaticText New Customers
    paragraph
        StaticText 13
    paragraph
        StaticText View details
    image
    StaticText Abandoned Calls
    StaticText Last 7 days
    paragraph
        StaticText 1
    paragraph
        StaticText -50%
    paragraph
        StaticText LISTEN YOURSELF
    paragraph
        StaticText Discover to how Avoca's AI Agent can handle your calls.
    image ., url='https://www.avoca.ai/_next/image?url=%2F_next%2Fstatic%2Fmedia%2FTestimonial-1.0ef550a3.jpg&w=3840&q=75'
    StaticText Arlene
    StaticText Customer for 4 years is calling for a maintenance appointment for her AC.
    region audio player
        button play
            StaticText Play
        image
        slider seek value='0', orientation='horizontal'
        progressbar playback time
            StaticText 0:00
    image ., url='https://www.avoca.ai/_next/image?url=%2F_next%2Fstatic%2Fmedia%2FTestimonial-2.90ea48d3.jpg&w=3840&q=75'
    StaticText Freddie
    StaticText Freddie called to schedule a service appointment for a commercial business.
    region audio player
        button play
            StaticText Play
        image
        slider seek value='0', orientation='horizontal'
        progressbar playback time
            StaticText 0:00
    image ., url='https://www.avoca.ai/_next/image?url=%2F_next%2Fstatic%2Fmedia%2FTestimonial-3.ab88d2cd.jpg&w=3840&q=75'
    StaticText John
    StaticText John called to update their appointment to a later date - Friday at 10AM.
    region audio player
        button play
            StaticText Play
        image
        slider seek value='0', orientation='horizontal'
        progressbar playback time
            StaticText 0:00
    paragraph
        StaticText Listen how Avocas AI Agent revolutionizes call handling
    paragraph
        StaticText NEVER MISS A CALL
    paragraph
        StaticText Ensure your customers are always taken care of
    image
    paragraph
        StaticText Never miss a call again
    paragraph
        StaticText Never miss a customer call again. Forget poor quality after-hours call-centers and let us handle them.
    image
    paragraph
        StaticText 10x better employee training
    paragraph
        StaticText Empower your representatives with real-time analytics and training on how to better interact with their customers. We'll make sure your employees are more successful working at your business and reduce turnover.
    image
    paragraph
        StaticText Automated follow-ups
    paragraph
        StaticText We'll make sure you never miss a customer follow-up again through Avoca's personalized AI.
    image
    paragraph
        StaticText Personalized
    paragraph
        StaticText Each business is different and we cater for your business. We have deep integrations with common platforms like ServiceTitan and will ensure your processes are hastle-free and effective.
    image Woman on phone, url='https://www.avoca.ai/_next/image?url=%2F_next%2Fstatic%2Fmedia%2Fwomen_phone.fe3f7e9c.png&w=3840&q=75'
    paragraph
        StaticText CUSTOMER SPOTLIGHT
    paragraph
        StaticText Never miss a call again
    paragraph
        StaticText Never miss a customer call again. Forget poor quality after-hours call-centers and let us handle them.
    paragraph
        StaticText Avoca has demonstrated how committed they are to customer service with their instant responsiveness and commitment to addressing our concerns 24/7. Avoca is a must and it gets better every day!!
    image John Campbell, url='https://www.avoca.ai/_next/image?url=%2F_next%2Fstatic%2Fmedia%2Frescue_air_rescue_plumbing.0b85cbab.png&w=640&q=75'
    paragraph
        StaticText John Campbell
    paragraph
        StaticText Owner, Rescue Air and Plumbing
    image Never Miss, url='https://www.avoca.ai/_next/image?url=%2F_next%2Fstatic%2Fmedia%2Fnever_miss.7e350617.jpeg&w=3840&q=75'
    button Closing and Appreciation - Inbound (5%)
    paragraph
        StaticText Did they thank the customer by name for calling Genz-Ryan?
    image Better, url='https://www.avoca.ai/_next/image?url=%2F_next%2Fstatic%2Fmedia%2Fbetter.ced41d38.jpeg&w=3840&q=75'
    button Closing and Appreciation - Inbound (5%)
    paragraph
        StaticText 88.43%
        StaticText of calls were missing this item
    paragraph
        StaticText 10x better employee training
    paragraph
        StaticText Empower your representatives with real-time analytics and training on how to better interact with their customers.
    paragraph
        StaticText Avoca’s product has been a game-changer for us in this realm, being able to accurately and precisely handle our calls which has made a big impact to our business during our busiest season.
    image Aaron Ruddick, url='https://www.avoca.ai/_next/image?url=%2F_next%2Fstatic%2Fmedia%2Freliable_comfort.991cb1c8.png&w=640&q=75'
    paragraph
        StaticText Aaron Ruddick
    paragraph
        StaticText Owner, Reliable Comfort Heating and Air Conditioning
    paragraph
        StaticText Automated follow-ups
    paragraph
        StaticText We'll make sure you never miss a customer follow-up again through Avoca's personalized AI.
    paragraph
        StaticText Avoca AI is proving to be a valuable asset for our business due to the deep workflows they have to automate our oncall / emergency handling processes! We plan to fully incorporate the AI call center as a centerpiece of our business!
    image John Polizzi, url='https://www.avoca.ai/_next/static/media/home_service_heros.fe4f3044.svg'
    paragraph
        StaticText John Polizzi
    paragraph
        StaticText Owner, Home Service Heroes
    image Follow up, url='https://www.avoca.ai/_next/image?url=%2F_next%2Fstatic%2Fmedia%2Ffollow_up.b7275e62.jpeg&w=3840&q=75'
    button Missed Booking Alert (1)
    paragraph
        StaticText One missed lead. Send follow up?
    paragraph
        StaticText UNLEASH YOUR BUSINESS
    paragraph
        StaticText Close sales faster
    paragraph
        StaticText 40%
    paragraph
        StaticText Avg. increase in close rates.
    paragraph
        StaticText 8x
    paragraph
        StaticText Avg. time savings for Sales Managers.
    paragraph
        StaticText 17%
    paragraph
        StaticText Avg. increase in close rates.
    paragraph
        StaticText Experienced by yourself, discover the potential of Avoca AI
    paragraph
        StaticText Schedule a personalized demo to see how Avoca AI can drive real business results
    link Book a demo, url='https://calendly.com/d/cp54-9jr-nht/avoca-ai-demo'
        button Book a demo
    paragraph
        StaticText ©2024 Avoca. All rights reserved.
    region Notifications (F8)
        list
    region Notifications alt+T
    alert, atomic

Reasoning for action: By clicking the 'Product' link, I am initiating the process of exploring Avoca AI's offerings. This action is essential as it leads me to the section that contains details about the various products which are crucial in helping me assess how they might enhance my business operations.

Action: click(59) # Click on the 'Product' link to explore the product offerings.

Change Description: After clicking the 'Product' link, the browser navigated to the product offerings section of Avoca, updating the URL to 'https://www.avoca.ai/#product' and marking the 'Product' link as focused.

Screenshot before:Screenshot after:---

Step 2:

Url (before/after):

https://www.avoca.ai/#product

https://www.avoca.ai/#features

Content (before/after): 

RootWebArea Avoca - The AI platform to help close and support your customers 24/7, focused, url='https://www.avoca.ai/#product'
    banner
        navigation Global
            link Avoca, url='https://www.avoca.ai/'
                image
Show more 
            link Product, focused, url='https://www.avoca.ai/#product'
            link Features, url='https://www.avoca.ai/#features'
            link Customers, url='https://www.avoca.ai/#customers'
            link Support, url='https://www.avoca.ai/support'
            link Blog, url='https://blog.avoca.ai/'
            link Sign in, url='https://www.avoca.ai/signin'
    heading The AI Platform for HVAC, Plumbing and Electrical Businesses
    paragraph
        StaticText Boost your business revenue, empower your technicians or reps, and serve your customers 10x better and deeply integrated with platforms that you love such as ServiceTitan.
    generic, hasPopup='dialog'
        StaticText Book Demo
        link Schedule our step-by-step setup process, url='https://www.avoca.ai/#'
    image Man on phone, url='https://www.avoca.ai/_next/image?url=%2F_next%2Fstatic%2Fmedia%2Fman_phone.182a2c3d.png&w=3840&q=75'
    StaticText A
    paragraph
        StaticText Thanks for reaching out to Avoca, how can we help you today?
    StaticText T
    paragraph
        StaticText Hi, I need help with my A/C. It's not turning on.
    paragraph
        StaticText Working with the best
    button ← Previous
    image RooterPlus, url='https://www.avoca.ai/_next/static/media/rooterplus.0abf8847.svg'
    button → Next
    paragraph
        StaticText OUR PARTNERS
    paragraph
        StaticText Hear what our customers have to say
    image Video thumbnail, url='https://www.avoca.ai/_next/image?url=%2F_next%2Fstatic%2Fmedia%2Faaa.93b52189.png&w=3840&q=75'
    button
        image
    paragraph
        StaticText Listen to how AAA Services leveraged Avoca Coach to improve CSR booking rates and monthly membership sales by 40%.
    paragraph
        StaticText HOW IT WORKS
    paragraph
        StaticText Deliver outstanding customer experiences on a large scale with AI call center platform for home services.
    group Text alignment
        [227] radio Responder, center=(854,1752), checked='true', type=button
        [229] radio Coach, center=(963,1752), checked='false', type=button
        [231] radio Web Chat, center=(1069,1752), checked='false', type=button
    heading Responder
    paragraph
        StaticText Answer every call instantly and books at a higher rate than even US-based call centers. Our AI is empathetic, intelligent, and never goes off script. Calls get booked into the CRM of your choice (e.g. ServiceTitan)
    image
    StaticText Inbound Calls
    StaticText Last 7 days
    paragraph
        StaticText 347
    paragraph
        StaticText +3%
    StaticText Booking Breakdown
    SvgRoot
        StaticText 100%
        group
            group
                image
            group
                image
            group
                image
    [254] div, center=(1412,1928), inner_text=100%
    StaticText +
    paragraph
        StaticText Maintenance Jobs
    paragraph
        StaticText 75%
    paragraph
        StaticText View details
    StaticText +
    paragraph
        StaticText New Customers
    paragraph
        StaticText 13
    paragraph
        StaticText View details
    image
    StaticText Abandoned Calls
    StaticText Last 7 days
    paragraph
        StaticText 1
    paragraph
        StaticText -50%
    paragraph
        StaticText LISTEN YOURSELF
    paragraph
        StaticText Discover to how Avoca's AI Agent can handle your calls.
    image ., url='https://www.avoca.ai/_next/image?url=%2F_next%2Fstatic%2Fmedia%2FTestimonial-1.0ef550a3.jpg&w=3840&q=75'
    StaticText Arlene
    StaticText Customer for 4 years is calling for a maintenance appointment for her AC.
    region audio player
        button play
            StaticText Play
        image
        slider seek value='0', orientation='horizontal'
        progressbar playback time
            StaticText 0:00
    image ., url='https://www.avoca.ai/_next/image?url=%2F_next%2Fstatic%2Fmedia%2FTestimonial-2.90ea48d3.jpg&w=3840&q=75'
    StaticText Freddie
    StaticText Freddie called to schedule a service appointment for a commercial business.
    region audio player
        button play
            StaticText Play
        image
        slider seek value='0', orientation='horizontal'
        progressbar playback time
            StaticText 0:00
    image ., url='https://www.avoca.ai/_next/image?url=%2F_next%2Fstatic%2Fmedia%2FTestimonial-3.ab88d2cd.jpg&w=3840&q=75'
    StaticText John
    StaticText John called to update their appointment to a later date - Friday at 10AM.
    region audio player
        button play
            StaticText Play
        image
        slider seek value='0', orientation='horizontal'
        progressbar playback time
            StaticText 0:00
    paragraph
        StaticText Listen how Avocas AI Agent revolutionizes call handling
    paragraph
        StaticText NEVER MISS A CALL
    paragraph
        StaticText Ensure your customers are always taken care of
    image
    paragraph
        StaticText Never miss a call again
    paragraph
        StaticText Never miss a customer call again. Forget poor quality after-hours call-centers and let us handle them.
    image
    paragraph
        StaticText 10x better employee training
    paragraph
        StaticText Empower your representatives with real-time analytics and training on how to better interact with their customers. We'll make sure your employees are more successful working at your business and reduce turnover.
    image
    paragraph
        StaticText Automated follow-ups
    paragraph
        StaticText We'll make sure you never miss a customer follow-up again through Avoca's personalized AI.
    image
    paragraph
        StaticText Personalized
    paragraph
        StaticText Each business is different and we cater for your business. We have deep integrations with common platforms like ServiceTitan and will ensure your processes are hastle-free and effective.
    image Woman on phone, url='https://www.avoca.ai/_next/image?url=%2F_next%2Fstatic%2Fmedia%2Fwomen_phone.fe3f7e9c.png&w=3840&q=75'
    paragraph
        StaticText CUSTOMER SPOTLIGHT
    paragraph
        StaticText Never miss a call again
    paragraph
        StaticText Never miss a customer call again. Forget poor quality after-hours call-centers and let us handle them.
    paragraph
        StaticText Avoca has demonstrated how committed they are to customer service with their instant responsiveness and commitment to addressing our concerns 24/7. Avoca is a must and it gets better every day!!
    image John Campbell, url='https://www.avoca.ai/_next/image?url=%2F_next%2Fstatic%2Fmedia%2Frescue_air_rescue_plumbing.0b85cbab.png&w=640&q=75'
    paragraph
        StaticText John Campbell
    paragraph
        StaticText Owner, Rescue Air and Plumbing
    image Never Miss, url='https://www.avoca.ai/_next/image?url=%2F_next%2Fstatic%2Fmedia%2Fnever_miss.7e350617.jpeg&w=3840&q=75'
    button Closing and Appreciation - Inbound (5%)
    paragraph
        StaticText Did they thank the customer by name for calling Genz-Ryan?
    image Better, url='https://www.avoca.ai/_next/image?url=%2F_next%2Fstatic%2Fmedia%2Fbetter.ced41d38.jpeg&w=3840&q=75'
    button Closing and Appreciation - Inbound (5%)
    paragraph
        StaticText 88.43%
        StaticText of calls were missing this item
    paragraph
        StaticText 10x better employee training
    paragraph
        StaticText Empower your representatives with real-time analytics and training on how to better interact with their customers.
    paragraph
        StaticText Avoca’s product has been a game-changer for us in this realm, being able to accurately and precisely handle our calls which has made a big impact to our business during our busiest season.
    image Aaron Ruddick, url='https://www.avoca.ai/_next/image?url=%2F_next%2Fstatic%2Fmedia%2Freliable_comfort.991cb1c8.png&w=640&q=75'
    paragraph
        StaticText Aaron Ruddick
    paragraph
        StaticText Owner, Reliable Comfort Heating and Air Conditioning
    paragraph
        StaticText Automated follow-ups
    paragraph
        StaticText We'll make sure you never miss a customer follow-up again through Avoca's personalized AI.
    paragraph
        StaticText Avoca AI is proving to be a valuable asset for our business due to the deep workflows they have to automate our oncall / emergency handling processes! We plan to fully incorporate the AI call center as a centerpiece of our business!
    image John Polizzi, url='https://www.avoca.ai/_next/static/media/home_service_heros.fe4f3044.svg'
    paragraph
        StaticText John Polizzi
    paragraph
        StaticText Owner, Home Service Heroes
    image Follow up, url='https://www.avoca.ai/_next/image?url=%2F_next%2Fstatic%2Fmedia%2Ffollow_up.b7275e62.jpeg&w=3840&q=75'
    button Missed Booking Alert (1)
    paragraph
        StaticText One missed lead. Send follow up?
    paragraph
        StaticText UNLEASH YOUR BUSINESS
    paragraph
        StaticText Close sales faster
    paragraph
        StaticText 40%
    paragraph
        StaticText Avg. increase in close rates.
    paragraph
        StaticText 8x
    paragraph
        StaticText Avg. time savings for Sales Managers.
    paragraph
        StaticText 17%
    paragraph
        StaticText Avg. increase in close rates.
    paragraph
        StaticText Experienced by yourself, discover the potential of Avoca AI
    paragraph
        StaticText Schedule a personalized demo to see how Avoca AI can drive real business results
    link Book a demo, url='https://calendly.com/d/cp54-9jr-nht/avoca-ai-demo'
        button Book a demo
    paragraph
        StaticText ©2024 Avoca. All rights reserved.
    region Notifications (F8)
        list
    region Notifications alt+T
    alert, atomic

RootWebArea Avoca - The AI platform to help close and support your customers 24/7, focused, url='https://www.avoca.ai/#features'
    banner
        navigation Global
            link Avoca, url='https://www.avoca.ai/'
                image
Show more 
            link Product, url='https://www.avoca.ai/#product'
            link Features, focused, url='https://www.avoca.ai/#features'
            link Customers, url='https://www.avoca.ai/#customers'
            link Support, url='https://www.avoca.ai/support'
            link Blog, url='https://blog.avoca.ai/'
            link Sign in, url='https://www.avoca.ai/signin'
    heading The AI Platform for HVAC, Plumbing and Electrical Businesses
    paragraph
        StaticText Boost your business revenue, empower your technicians or reps, and serve your customers 10x better and deeply integrated with platforms that you love such as ServiceTitan.
    generic, hasPopup='dialog'
        StaticText Book Demo
        link Schedule our step-by-step setup process, url='https://www.avoca.ai/#'
    image Man on phone, url='https://www.avoca.ai/_next/image?url=%2F_next%2Fstatic%2Fmedia%2Fman_phone.182a2c3d.png&w=3840&q=75'
    StaticText A
    paragraph
        StaticText Thanks for reaching out to Avoca, how can we help you today?
    StaticText T
    paragraph
        StaticText Hi, I need help with my A/C. It's not turning on.
    paragraph
        StaticText Working with the best
    button ← Previous
    image Medley, url='https://www.avoca.ai/_next/image?url=%2F_next%2Fstatic%2Fmedia%2Fmedley.ead21ee1.png&w=640&q=75'
    button → Next
    paragraph
        StaticText OUR PARTNERS
    paragraph
        StaticText Hear what our customers have to say
    image Video thumbnail, url='https://www.avoca.ai/_next/image?url=%2F_next%2Fstatic%2Fmedia%2Faaa.93b52189.png&w=3840&q=75'
    button
        image
    paragraph
        StaticText Listen to how AAA Services leveraged Avoca Coach to improve CSR booking rates and monthly membership sales by 40%.
    paragraph
        StaticText HOW IT WORKS
    paragraph
        StaticText Deliver outstanding customer experiences on a large scale with AI call center platform for home services.
    group Text alignment
        radio Responder, checked='true'
        radio Coach, checked='false'
        radio Web Chat, checked='false'
    heading Responder
    paragraph
        StaticText Answer every call instantly and books at a higher rate than even US-based call centers. Our AI is empathetic, intelligent, and never goes off script. Calls get booked into the CRM of your choice (e.g. ServiceTitan)
    image
    StaticText Inbound Calls
    StaticText Last 7 days
    paragraph
        StaticText 347
    paragraph
        StaticText +3%
    StaticText Booking Breakdown
    SvgRoot
        StaticText 100%
        group
            group
                image
            group
                image
            group
                image
    StaticText +
    paragraph
        StaticText Maintenance Jobs
    paragraph
        StaticText 75%
    paragraph
        StaticText View details
    StaticText +
    paragraph
        StaticText New Customers
    paragraph
        StaticText 13
    paragraph
        StaticText View details
    image
    StaticText Abandoned Calls
    StaticText Last 7 days
    paragraph
        StaticText 1
    paragraph
        StaticText -50%
    paragraph
        StaticText LISTEN YOURSELF
    paragraph
        StaticText Discover to how Avoca's AI Agent can handle your calls.
    image ., url='https://www.avoca.ai/_next/image?url=%2F_next%2Fstatic%2Fmedia%2FTestimonial-1.0ef550a3.jpg&w=3840&q=75'
    StaticText Arlene
    StaticText Customer for 4 years is calling for a maintenance appointment for her AC.
    region audio player
        button play
            StaticText Play
        image
        slider seek value='0', orientation='horizontal'
        progressbar playback time
            StaticText 0:00
    image ., url='https://www.avoca.ai/_next/image?url=%2F_next%2Fstatic%2Fmedia%2FTestimonial-2.90ea48d3.jpg&w=3840&q=75'
    StaticText Freddie
    StaticText Freddie called to schedule a service appointment for a commercial business.
    region audio player
        button play
            StaticText Play
        image
        slider seek value='0', orientation='horizontal'
        progressbar playback time
            StaticText 0:00
    image ., url='https://www.avoca.ai/_next/image?url=%2F_next%2Fstatic%2Fmedia%2FTestimonial-3.ab88d2cd.jpg&w=3840&q=75'
    StaticText John
    StaticText John called to update their appointment to a later date - Friday at 10AM.
    region audio player
        button play
            StaticText Play
        image
        slider seek value='0', orientation='horizontal'
        progressbar playback time
            StaticText 0:00
    paragraph
        StaticText Listen how Avocas AI Agent revolutionizes call handling
    paragraph
        StaticText NEVER MISS A CALL
    paragraph
        StaticText Ensure your customers are always taken care of
    image
    paragraph
        StaticText Never miss a call again
    paragraph
        StaticText Never miss a customer call again. Forget poor quality after-hours call-centers and let us handle them.
    image
    paragraph
        StaticText 10x better employee training
    paragraph
        StaticText Empower your representatives with real-time analytics and training on how to better interact with their customers. We'll make sure your employees are more successful working at your business and reduce turnover.
    image
    paragraph
        StaticText Automated follow-ups
    paragraph
        StaticText We'll make sure you never miss a customer follow-up again through Avoca's personalized AI.
    image
    paragraph
        StaticText Personalized
    paragraph
        StaticText Each business is different and we cater for your business. We have deep integrations with common platforms like ServiceTitan and will ensure your processes are hastle-free and effective.
    image Woman on phone, url='https://www.avoca.ai/_next/image?url=%2F_next%2Fstatic%2Fmedia%2Fwomen_phone.fe3f7e9c.png&w=3840&q=75'
    paragraph
        StaticText CUSTOMER SPOTLIGHT
    paragraph
        StaticText Never miss a call again
    paragraph
        StaticText Never miss a customer call again. Forget poor quality after-hours call-centers and let us handle them.
    paragraph
        StaticText Avoca has demonstrated how committed they are to customer service with their instant responsiveness and commitment to addressing our concerns 24/7. Avoca is a must and it gets better every day!!
    image John Campbell, url='https://www.avoca.ai/_next/image?url=%2F_next%2Fstatic%2Fmedia%2Frescue_air_rescue_plumbing.0b85cbab.png&w=640&q=75'
    paragraph
        StaticText John Campbell
    paragraph
        StaticText Owner, Rescue Air and Plumbing
    image Never Miss, url='https://www.avoca.ai/_next/image?url=%2F_next%2Fstatic%2Fmedia%2Fnever_miss.7e350617.jpeg&w=3840&q=75'
    button Closing and Appreciation - Inbound (5%)
    paragraph
        StaticText Did they thank the customer by name for calling Genz-Ryan?
    image Better, url='https://www.avoca.ai/_next/image?url=%2F_next%2Fstatic%2Fmedia%2Fbetter.ced41d38.jpeg&w=3840&q=75'
    button Closing and Appreciation - Inbound (5%)
    paragraph
        StaticText 88.43%
        StaticText of calls were missing this item
    paragraph
        StaticText 10x better employee training
    paragraph
        StaticText Empower your representatives with real-time analytics and training on how to better interact with their customers.
    paragraph
        StaticText Avoca’s product has been a game-changer for us in this realm, being able to accurately and precisely handle our calls which has made a big impact to our business during our busiest season.
    image Aaron Ruddick, url='https://www.avoca.ai/_next/image?url=%2F_next%2Fstatic%2Fmedia%2Freliable_comfort.991cb1c8.png&w=640&q=75'
    paragraph
        StaticText Aaron Ruddick
    paragraph
        StaticText Owner, Reliable Comfort Heating and Air Conditioning
    paragraph
        StaticText Automated follow-ups
    paragraph
        StaticText We'll make sure you never miss a customer follow-up again through Avoca's personalized AI.
    paragraph
        StaticText Avoca AI is proving to be a valuable asset for our business due to the deep workflows they have to automate our oncall / emergency handling processes! We plan to fully incorporate the AI call center as a centerpiece of our business!
    image John Polizzi, url='https://www.avoca.ai/_next/static/media/home_service_heros.fe4f3044.svg'
    paragraph
        StaticText John Polizzi
    paragraph
        StaticText Owner, Home Service Heroes
    image Follow up, url='https://www.avoca.ai/_next/image?url=%2F_next%2Fstatic%2Fmedia%2Ffollow_up.b7275e62.jpeg&w=3840&q=75'
    button Missed Booking Alert (1)
    paragraph
        StaticText One missed lead. Send follow up?
    paragraph
        StaticText UNLEASH YOUR BUSINESS
    paragraph
        StaticText Close sales faster
    paragraph
        StaticText 40%
    paragraph
        StaticText Avg. increase in close rates.
    paragraph
        StaticText 8x
    paragraph
        StaticText Avg. time savings for Sales Managers.
    paragraph
        StaticText 17%
    paragraph
        StaticText Avg. increase in close rates.
    paragraph
        StaticText Experienced by yourself, discover the potential of Avoca AI
    paragraph
        StaticText Schedule a personalized demo to see how Avoca AI can drive real business results
    link Book a demo, url='https://calendly.com/d/cp54-9jr-nht/avoca-ai-demo'
        button Book a demo
    paragraph
        StaticText ©2024 Avoca. All rights reserved.
    region Notifications (F8)
        list
    region Notifications alt+T
    alert, atomic

Reasoning for action: My reasoning for clicking the 'Features' link was to fulfill the user story where the potential customer needs to explore product features. By clicking this link, I will be taken to a section that should contain detailed information about the functionalities offered by Avoca AI, aligning with the goal of assessing how these can enhance their business operations.

Action: click(60) # Click on the 'Features' link to explore detailed functionalities of the product.

Change Description: The browser transitioned from the 'Product' section to the 'Features' section of the Avoca website, as indicated by the change in the focused link within the navigation and the updated URL to 'https://www.avoca.ai/#features'. No new content was introduced apart from the focus shift in the navigation menu.

Screenshot before:Screenshot after:---

Step 3:

Url (before/after):

https://www.avoca.ai/#features

https://www.avoca.ai/#customers

Content (before/after): 

RootWebArea Avoca - The AI platform to help close and support your customers 24/7, focused, url='https://www.avoca.ai/#features'
    banner
        navigation Global
            link Avoca, url='https://www.avoca.ai/'
                image
Show more 
            link Product, url='https://www.avoca.ai/#product'
            link Features, focused, url='https://www.avoca.ai/#features'
            link Customers, url='https://www.avoca.ai/#customers'
            link Support, url='https://www.avoca.ai/support'
            link Blog, url='https://blog.avoca.ai/'
            link Sign in, url='https://www.avoca.ai/signin'
    heading The AI Platform for HVAC, Plumbing and Electrical Businesses
    paragraph
        StaticText Boost your business revenue, empower your technicians or reps, and serve your customers 10x better and deeply integrated with platforms that you love such as ServiceTitan.
    generic, hasPopup='dialog'
        StaticText Book Demo
        link Schedule our step-by-step setup process, url='https://www.avoca.ai/#'
    image Man on phone, url='https://www.avoca.ai/_next/image?url=%2F_next%2Fstatic%2Fmedia%2Fman_phone.182a2c3d.png&w=3840&q=75'
    StaticText A
    paragraph
        StaticText Thanks for reaching out to Avoca, how can we help you today?
    StaticText T
    paragraph
        StaticText Hi, I need help with my A/C. It's not turning on.
    paragraph
        StaticText Working with the best
    button ← Previous
    image Medley, url='https://www.avoca.ai/_next/image?url=%2F_next%2Fstatic%2Fmedia%2Fmedley.ead21ee1.png&w=640&q=75'
    button → Next
    paragraph
        StaticText OUR PARTNERS
    paragraph
        StaticText Hear what our customers have to say
    image Video thumbnail, url='https://www.avoca.ai/_next/image?url=%2F_next%2Fstatic%2Fmedia%2Faaa.93b52189.png&w=3840&q=75'
    button
        image
    paragraph
        StaticText Listen to how AAA Services leveraged Avoca Coach to improve CSR booking rates and monthly membership sales by 40%.
    paragraph
        StaticText HOW IT WORKS
    paragraph
        StaticText Deliver outstanding customer experiences on a large scale with AI call center platform for home services.
    group Text alignment
        radio Responder, checked='true'
        radio Coach, checked='false'
        radio Web Chat, checked='false'
    heading Responder
    paragraph
        StaticText Answer every call instantly and books at a higher rate than even US-based call centers. Our AI is empathetic, intelligent, and never goes off script. Calls get booked into the CRM of your choice (e.g. ServiceTitan)
    image
    StaticText Inbound Calls
    StaticText Last 7 days
    paragraph
        StaticText 347
    paragraph
        StaticText +3%
    StaticText Booking Breakdown
    SvgRoot
        StaticText 100%
        group
            group
                image
            group
                image
            group
                image
    StaticText +
    paragraph
        StaticText Maintenance Jobs
    paragraph
        StaticText 75%
    paragraph
        StaticText View details
    StaticText +
    paragraph
        StaticText New Customers
    paragraph
        StaticText 13
    paragraph
        StaticText View details
    image
    StaticText Abandoned Calls
    StaticText Last 7 days
    paragraph
        StaticText 1
    paragraph
        StaticText -50%
    paragraph
        StaticText LISTEN YOURSELF
    paragraph
        StaticText Discover to how Avoca's AI Agent can handle your calls.
    image ., url='https://www.avoca.ai/_next/image?url=%2F_next%2Fstatic%2Fmedia%2FTestimonial-1.0ef550a3.jpg&w=3840&q=75'
    StaticText Arlene
    StaticText Customer for 4 years is calling for a maintenance appointment for her AC.
    region audio player
        button play
            StaticText Play
        image
        slider seek value='0', orientation='horizontal'
        progressbar playback time
            StaticText 0:00
    image ., url='https://www.avoca.ai/_next/image?url=%2F_next%2Fstatic%2Fmedia%2FTestimonial-2.90ea48d3.jpg&w=3840&q=75'
    StaticText Freddie
    StaticText Freddie called to schedule a service appointment for a commercial business.
    region audio player
        button play
            StaticText Play
        image
        slider seek value='0', orientation='horizontal'
        progressbar playback time
            StaticText 0:00
    image ., url='https://www.avoca.ai/_next/image?url=%2F_next%2Fstatic%2Fmedia%2FTestimonial-3.ab88d2cd.jpg&w=3840&q=75'
    StaticText John
    StaticText John called to update their appointment to a later date - Friday at 10AM.
    region audio player
        button play
            StaticText Play
        image
        slider seek value='0', orientation='horizontal'
        progressbar playback time
            StaticText 0:00
    paragraph
        StaticText Listen how Avocas AI Agent revolutionizes call handling
    paragraph
        StaticText NEVER MISS A CALL
    paragraph
        StaticText Ensure your customers are always taken care of
    image
    paragraph
        StaticText Never miss a call again
    paragraph
        StaticText Never miss a customer call again. Forget poor quality after-hours call-centers and let us handle them.
    image
    paragraph
        StaticText 10x better employee training
    paragraph
        StaticText Empower your representatives with real-time analytics and training on how to better interact with their customers. We'll make sure your employees are more successful working at your business and reduce turnover.
    image
    paragraph
        StaticText Automated follow-ups
    paragraph
        StaticText We'll make sure you never miss a customer follow-up again through Avoca's personalized AI.
    image
    paragraph
        StaticText Personalized
    paragraph
        StaticText Each business is different and we cater for your business. We have deep integrations with common platforms like ServiceTitan and will ensure your processes are hastle-free and effective.
    image Woman on phone, url='https://www.avoca.ai/_next/image?url=%2F_next%2Fstatic%2Fmedia%2Fwomen_phone.fe3f7e9c.png&w=3840&q=75'
    paragraph
        StaticText CUSTOMER SPOTLIGHT
    paragraph
        StaticText Never miss a call again
    paragraph
        StaticText Never miss a customer call again. Forget poor quality after-hours call-centers and let us handle them.
    paragraph
        StaticText Avoca has demonstrated how committed they are to customer service with their instant responsiveness and commitment to addressing our concerns 24/7. Avoca is a must and it gets better every day!!
    image John Campbell, url='https://www.avoca.ai/_next/image?url=%2F_next%2Fstatic%2Fmedia%2Frescue_air_rescue_plumbing.0b85cbab.png&w=640&q=75'
    paragraph
        StaticText John Campbell
    paragraph
        StaticText Owner, Rescue Air and Plumbing
    image Never Miss, url='https://www.avoca.ai/_next/image?url=%2F_next%2Fstatic%2Fmedia%2Fnever_miss.7e350617.jpeg&w=3840&q=75'
    button Closing and Appreciation - Inbound (5%)
    paragraph
        StaticText Did they thank the customer by name for calling Genz-Ryan?
    image Better, url='https://www.avoca.ai/_next/image?url=%2F_next%2Fstatic%2Fmedia%2Fbetter.ced41d38.jpeg&w=3840&q=75'
    button Closing and Appreciation - Inbound (5%)
    paragraph
        StaticText 88.43%
        StaticText of calls were missing this item
    paragraph
        StaticText 10x better employee training
    paragraph
        StaticText Empower your representatives with real-time analytics and training on how to better interact with their customers.
    paragraph
        StaticText Avoca’s product has been a game-changer for us in this realm, being able to accurately and precisely handle our calls which has made a big impact to our business during our busiest season.
    image Aaron Ruddick, url='https://www.avoca.ai/_next/image?url=%2F_next%2Fstatic%2Fmedia%2Freliable_comfort.991cb1c8.png&w=640&q=75'
    paragraph
        StaticText Aaron Ruddick
    paragraph
        StaticText Owner, Reliable Comfort Heating and Air Conditioning
    paragraph
        StaticText Automated follow-ups
    paragraph
        StaticText We'll make sure you never miss a customer follow-up again through Avoca's personalized AI.
    paragraph
        StaticText Avoca AI is proving to be a valuable asset for our business due to the deep workflows they have to automate our oncall / emergency handling processes! We plan to fully incorporate the AI call center as a centerpiece of our business!
    image John Polizzi, url='https://www.avoca.ai/_next/static/media/home_service_heros.fe4f3044.svg'
    paragraph
        StaticText John Polizzi
    paragraph
        StaticText Owner, Home Service Heroes
    image Follow up, url='https://www.avoca.ai/_next/image?url=%2F_next%2Fstatic%2Fmedia%2Ffollow_up.b7275e62.jpeg&w=3840&q=75'
    button Missed Booking Alert (1)
    paragraph
        StaticText One missed lead. Send follow up?
    paragraph
        StaticText UNLEASH YOUR BUSINESS
    paragraph
        StaticText Close sales faster
    paragraph
        StaticText 40%
    paragraph
        StaticText Avg. increase in close rates.
    paragraph
        StaticText 8x
    paragraph
        StaticText Avg. time savings for Sales Managers.
    paragraph
        StaticText 17%
    paragraph
        StaticText Avg. increase in close rates.
    paragraph
        StaticText Experienced by yourself, discover the potential of Avoca AI
    paragraph
        StaticText Schedule a personalized demo to see how Avoca AI can drive real business results
    link Book a demo, url='https://calendly.com/d/cp54-9jr-nht/avoca-ai-demo'
        button Book a demo
    paragraph
        StaticText ©2024 Avoca. All rights reserved.
    region Notifications (F8)
        list
    region Notifications alt+T
    alert, atomic

RootWebArea Avoca - The AI platform to help close and support your customers 24/7, focused, url='https://www.avoca.ai/#customers'
    banner
        navigation Global
            link Avoca, url='https://www.avoca.ai/'
                image
Show more 
            link Product, url='https://www.avoca.ai/#product'
            link Features, url='https://www.avoca.ai/#features'
            link Customers, focused, url='https://www.avoca.ai/#customers'
            link Support, url='https://www.avoca.ai/support'
            link Blog, url='https://blog.avoca.ai/'
            link Sign in, url='https://www.avoca.ai/signin'
    heading The AI Platform for HVAC, Plumbing and Electrical Businesses
    paragraph
        StaticText Boost your business revenue, empower your technicians or reps, and serve your customers 10x better and deeply integrated with platforms that you love such as ServiceTitan.
    generic, hasPopup='dialog'
        StaticText Book Demo
        link Schedule our step-by-step setup process, url='https://www.avoca.ai/#'
    image Man on phone, url='https://www.avoca.ai/_next/image?url=%2F_next%2Fstatic%2Fmedia%2Fman_phone.182a2c3d.png&w=3840&q=75'
    StaticText A
    paragraph
        StaticText Thanks for reaching out to Avoca, how can we help you today?
    StaticText T
    paragraph
        StaticText Hi, I need help with my A/C. It's not turning on.
    paragraph
        StaticText Working with the best
    button ← Previous
    image Wilson, url='https://www.avoca.ai/_next/image?url=%2F_next%2Fstatic%2Fmedia%2Fwilson.782e0f7f.png&w=256&q=75'
    button → Next
    paragraph
        StaticText OUR PARTNERS
    paragraph
        StaticText Hear what our customers have to say
    image Video thumbnail, url='https://www.avoca.ai/_next/image?url=%2F_next%2Fstatic%2Fmedia%2Faaa.93b52189.png&w=3840&q=75'
    button
        image
    paragraph
        StaticText Listen to how AAA Services leveraged Avoca Coach to improve CSR booking rates and monthly membership sales by 40%.
    paragraph
        StaticText HOW IT WORKS
    paragraph
        StaticText Deliver outstanding customer experiences on a large scale with AI call center platform for home services.
    group Text alignment
        radio Responder, checked='true'
        radio Coach, checked='false'
        radio Web Chat, checked='false'
    heading Responder
    paragraph
        StaticText Answer every call instantly and books at a higher rate than even US-based call centers. Our AI is empathetic, intelligent, and never goes off script. Calls get booked into the CRM of your choice (e.g. ServiceTitan)
    image
    StaticText Inbound Calls
    StaticText Last 7 days
    paragraph
        StaticText 347
    paragraph
        StaticText +3%
    StaticText Booking Breakdown
    SvgRoot
        StaticText 100%
        group
            group
                image
            group
                image
            group
                image
    StaticText +
    paragraph
        StaticText Maintenance Jobs
    paragraph
        StaticText 75%
    paragraph
        StaticText View details
    StaticText +
    paragraph
        StaticText New Customers
    paragraph
        StaticText 13
    paragraph
        StaticText View details
    image
    StaticText Abandoned Calls
    StaticText Last 7 days
    paragraph
        StaticText 1
    paragraph
        StaticText -50%
    paragraph
        StaticText LISTEN YOURSELF
    paragraph
        StaticText Discover to how Avoca's AI Agent can handle your calls.
    image ., url='https://www.avoca.ai/_next/image?url=%2F_next%2Fstatic%2Fmedia%2FTestimonial-1.0ef550a3.jpg&w=3840&q=75'
    StaticText Arlene
    StaticText Customer for 4 years is calling for a maintenance appointment for her AC.
    region audio player
        button play
            StaticText Play
        image
        [329] slider seek value='0', center=(680,2882), orientation='horizontal'
        progressbar playback time
            StaticText 0:00
    image ., url='https://www.avoca.ai/_next/image?url=%2F_next%2Fstatic%2Fmedia%2FTestimonial-2.90ea48d3.jpg&w=3840&q=75'
    StaticText Freddie
    StaticText Freddie called to schedule a service appointment for a commercial business.
    region audio player
        button play
            StaticText Play
        image
        [373] slider seek value='0', center=(962,2882), orientation='horizontal'
        progressbar playback time
            StaticText 0:00
    image ., url='https://www.avoca.ai/_next/image?url=%2F_next%2Fstatic%2Fmedia%2FTestimonial-3.ab88d2cd.jpg&w=3840&q=75'
    StaticText John
    StaticText John called to update their appointment to a later date - Friday at 10AM.
    region audio player
        button play
            StaticText Play
        image
        [417] slider seek value='0', center=(1244,2882), orientation='horizontal'
        progressbar playback time
            StaticText 0:00
    paragraph
        StaticText Listen how Avocas AI Agent revolutionizes call handling
    paragraph
        StaticText NEVER MISS A CALL
    paragraph
        StaticText Ensure your customers are always taken care of
    image
    paragraph
        StaticText Never miss a call again
    paragraph
        StaticText Never miss a customer call again. Forget poor quality after-hours call-centers and let us handle them.
    image
    paragraph
        StaticText 10x better employee training
    paragraph
        StaticText Empower your representatives with real-time analytics and training on how to better interact with their customers. We'll make sure your employees are more successful working at your business and reduce turnover.
    image
    paragraph
        StaticText Automated follow-ups
    paragraph
        StaticText We'll make sure you never miss a customer follow-up again through Avoca's personalized AI.
    image
    paragraph
        StaticText Personalized
    paragraph
        StaticText Each business is different and we cater for your business. We have deep integrations with common platforms like ServiceTitan and will ensure your processes are hastle-free and effective.
    image Woman on phone, url='https://www.avoca.ai/_next/image?url=%2F_next%2Fstatic%2Fmedia%2Fwomen_phone.fe3f7e9c.png&w=3840&q=75'
    paragraph
        StaticText CUSTOMER SPOTLIGHT
    paragraph
        StaticText Never miss a call again
    paragraph
        StaticText Never miss a customer call again. Forget poor quality after-hours call-centers and let us handle them.
    paragraph
        StaticText Avoca has demonstrated how committed they are to customer service with their instant responsiveness and commitment to addressing our concerns 24/7. Avoca is a must and it gets better every day!!
    image John Campbell, url='https://www.avoca.ai/_next/image?url=%2F_next%2Fstatic%2Fmedia%2Frescue_air_rescue_plumbing.0b85cbab.png&w=640&q=75'
    paragraph
        StaticText John Campbell
    paragraph
        StaticText Owner, Rescue Air and Plumbing
    image Never Miss, url='https://www.avoca.ai/_next/image?url=%2F_next%2Fstatic%2Fmedia%2Fnever_miss.7e350617.jpeg&w=3840&q=75'
    button Closing and Appreciation - Inbound (5%)
    paragraph
        StaticText Did they thank the customer by name for calling Genz-Ryan?
    image Better, url='https://www.avoca.ai/_next/image?url=%2F_next%2Fstatic%2Fmedia%2Fbetter.ced41d38.jpeg&w=3840&q=75'
    button Closing and Appreciation - Inbound (5%)
    paragraph
        StaticText 88.43%
        StaticText of calls were missing this item
    paragraph
        StaticText 10x better employee training
    paragraph
        StaticText Empower your representatives with real-time analytics and training on how to better interact with their customers.
    paragraph
        StaticText Avoca’s product has been a game-changer for us in this realm, being able to accurately and precisely handle our calls which has made a big impact to our business during our busiest season.
    image Aaron Ruddick, url='https://www.avoca.ai/_next/image?url=%2F_next%2Fstatic%2Fmedia%2Freliable_comfort.991cb1c8.png&w=640&q=75'
    paragraph
        StaticText Aaron Ruddick
    paragraph
        StaticText Owner, Reliable Comfort Heating and Air Conditioning
    paragraph
        StaticText Automated follow-ups
    paragraph
        StaticText We'll make sure you never miss a customer follow-up again through Avoca's personalized AI.
    paragraph
        StaticText Avoca AI is proving to be a valuable asset for our business due to the deep workflows they have to automate our oncall / emergency handling processes! We plan to fully incorporate the AI call center as a centerpiece of our business!
    image John Polizzi, url='https://www.avoca.ai/_next/static/media/home_service_heros.fe4f3044.svg'
    paragraph
        StaticText John Polizzi
    paragraph
        StaticText Owner, Home Service Heroes
    image Follow up, url='https://www.avoca.ai/_next/image?url=%2F_next%2Fstatic%2Fmedia%2Ffollow_up.b7275e62.jpeg&w=3840&q=75'
    button Missed Booking Alert (1)
    paragraph
        StaticText One missed lead. Send follow up?
    paragraph
        StaticText UNLEASH YOUR BUSINESS
    paragraph
        StaticText Close sales faster
    paragraph
        StaticText 40%
    paragraph
        StaticText Avg. increase in close rates.
    paragraph
        StaticText 8x
    paragraph
        StaticText Avg. time savings for Sales Managers.
    paragraph
        StaticText 17%
    paragraph
        StaticText Avg. increase in close rates.
    paragraph
        StaticText Experienced by yourself, discover the potential of Avoca AI
    paragraph
        StaticText Schedule a personalized demo to see how Avoca AI can drive real business results
    link Book a demo, url='https://calendly.com/d/cp54-9jr-nht/avoca-ai-demo'
        button Book a demo
    paragraph
        StaticText ©2024 Avoca. All rights reserved.
    region Notifications (F8)
        list
    region Notifications alt+T
    alert, atomic

Reasoning for action: I chose to click on the 'Customers' link because the user story indicated that the potential customer wants to explore customer feedback. Clicking this link allows me to access testimonials and reviews from existing clients, which is crucial for the user to assess how Avoca AI's offerings can enhance their business operations. This directly aligns with the user's goal of evaluating product features and customer satisfaction, thus fulfilling part of the success criteria.

Action: click(61) # Click on the 'Customers' link to explore customer feedback and case studies.

Change Description: The browser navigated from the 'Features' page of the Avoca website to the 'Customers' page, updating the focused link in the global navigation and presenting customer feedback and case studies highlighting various user experiences.

Screenshot before:Screenshot after:---