Skip to content

Task

User Journey to Explore Pricing and Demo Options

As a prospective customer, I understand the pricing options and sign up for a demo of Risotto's services, so that I can evaluate if Risotto is the right solution for my organization's IT help desk needs.

Success definition: Given I am on the Risotto homepage When I click the 'How it works' link, then the 'Pricing' link, and finally the 'Get started for free' link Then I should be navigated to the pricing page first, where I can see the cost structure and trial options, followed by the demo page where I can fill out a sign-up form for further engagement.

Trajectory

Step 1:

Url (before/after):

https://tryrisotto.com/

https://tryrisotto.com/how-it-works

Content (before/after): 

RootWebArea Risotto - IT help desk automation in Slack, focused, url='https://tryrisotto.com/'
    banner
        [51] link The Risotto Logo, center=(381,40), url='https://tryrisotto.com/'
            image The Risotto Logo, url='https://framerusercontent.com/images/4NiVjv3xtivzDF1W3SUudD9Tf20.svg'
        [55] link Home, center=(735,40), url='https://tryrisotto.com/'
Show more 
            paragraph
        [58] link How it works, center=(839,40), url='https://tryrisotto.com/how-it-works'
            paragraph
        [65] paragraph, center=(955,40), inner_text=Solutions
            StaticText Solutions
        [68] image, center=(1009,40), url='https://framerusercontent.com/images/kPoznF0T2otizP1erwlDqMxw10.svg'
        [69] link Pricing, center=(1077,40), url='https://tryrisotto.com/pricing'
            paragraph
        [72] link Blog, center=(1151,40), url='https://tryrisotto.com/blog'
            paragraph
        [76] link Login, center=(1444,40), url='https://dashboard.tryrisotto.com/'
            paragraph
        [79] link Book a demo, center=(1567,40), url='https://tryrisotto.com/#demo'
            paragraph
    banner
        paragraph
            StaticText Backed by
        image Y Combinator Logo, url='https://framerusercontent.com/images/GYe1uLH8C607cr0BLs7BKin0.svg'
        paragraph
            StaticText Your
        paragraph
            StaticText All-in-One
        paragraph
            StaticText Solution for Employee Support
        heading Save time and money with one platform for internal support, automation, and around-the-clock assistance
        [117] link Book your free demo, center=(473,555), url='https://tryrisotto.com/#demo'
            paragraph
        list
            listitem
                image An image of the Slack product featuring ChatOps. Within the chat, Samantha Cho asks what the company's PTO policy is. Risotto, an AI chatbot for IT, HR, and Legal teams, responds with the answer., url='https://framerusercontent.com/images/jvncZC95G00MyYrLrwSDUraJsMg.png?scale-down-to=1024'
                image, url='https://framerusercontent.com/images/WanZQEegdQkvH38XyFGY3rYoCs.svg'
                paragraph
                    StaticText Knowledge Management
            listitem
                image An image of the Slack app, with a person named Tyler Morris asking if they can get access to Asana. Risottto, an AI Ops tool, responds with the options for Asana access., url='https://framerusercontent.com/images/L6ocYtldlL81UTUDP5vsRXU6Dhc.png?scale-down-to=1024'
                image, url='https://framerusercontent.com/images/oSadj7sUh8szs4y9Yv07RfmMQ.svg'
                paragraph
                    StaticText Access Requests
            listitem
                image An image of the Slack user interface. In this screen, Amanda Hill asks who she should contact for information about SOC2. Risotto, an AI-enabled chat bot, routes her to the correct person to assist her., url='https://framerusercontent.com/images/yKdRPm6ZziFwRUv4KG4lC012mQ.png?scale-down-to=1024'
                image, url='https://framerusercontent.com/images/uLQ7rB8lzdy6KL175WnU8iajNl8.svg'
                paragraph
                    StaticText Department Routing
            listitem
                image The Risotto interface, showing ticketing and task management organized by category. Categories include: Status, ID, Request, Creation Date, and Requester., url='https://framerusercontent.com/images/G3axQuzWqBjQDGmmszw4dPQbTc.png?scale-down-to=1024'
                image, url='https://framerusercontent.com/images/k04HWoDnU6vGwFwbbFsrEzxjsA.svg'
                paragraph
                    StaticText Ticket & Task Management
        group Slideshow pagination controls
            [305] button Previous, center=(1004,345), type=button
                image Back Arrow, url='https://framerusercontent.com/images/6tTbkXggWgQCAJ4DO2QEdXXmgM.svg'
            [307] button Next, center=(1530,345), type=button
                image Next Arrow, url='https://framerusercontent.com/images/11KSGbIZoRSg4pjdnUoif6MKHI.svg'
        [208] img, center=(3116,323)
        paragraph
            StaticText Trusted
        paragraph
            StaticText by IT and HR
        list
            listitem
                image Jones IT Logo, url='https://framerusercontent.com/images/WMdqapfUEv5yxLv0u0RmMJnodQ.png'
            listitem
                image Shakepay logo, url='https://framerusercontent.com/images/q0AdPGq37aTLlQXhDC03H9HEdTY.png'
            listitem
                image Vidyard Logo, url='https://framerusercontent.com/images/ykS4yV7o6B4SOHSYqpJyiW2xPg.png'
            listitem
                image Medium logo, url='https://framerusercontent.com/images/Wf2UTnLWWAC0KO9OjGvjgzGeknU.png'
            listitem
                image Retool logo, url='https://framerusercontent.com/images/ZwMCqBw0rFsOJVsN1RN9FEd8qg.svg'
            listitem
                image National Womens Soccer League Logo, url='https://framerusercontent.com/images/4fc2dD7ki1efMUJ2h7XuzFvIxPo.svg'
    paragraph
        StaticText Success metrics
    [379] li, center=(1393,787)
    [375] li, center=(1128,787)
    [371] li, center=(884,787)
    [367] li, center=(640,787)
    [363] li, center=(376,787)
    paragraph
        StaticText you can measure
    paragraph
        StaticText 10x
    paragraph
        StaticText your teams impact
    paragraph
        StaticText 60%+
    paragraph
        StaticText of your tickets deflected
    paragraph
        StaticText 90%+
    paragraph
        StaticText customer CSAT
    paragraph
        StaticText Reduce costs with a single employee support funnel
    paragraph
        StaticText powered
    paragraph
        StaticText by ChatOps
    image An icon representing AI ticket management and Efficiency, url='https://framerusercontent.com/images/PrmlpEpDDgamZF3Q55aCNxZ18.svg'
    heading Minimize Tickets and Maximize Efficiency
    paragraph
        StaticText Track every issue directly in Slack for faster escalations and easier audits
    image An icon representing Access reviews, Automated Approvals, and Time Limit Enforcement for app access requests., url='https://framerusercontent.com/images/AFDYh8v7xPglTiRndwj8mHjTUmI.svg'
    heading Simplify IAM and Strengthen Security
    paragraph
        StaticText Manage access, automate approvals, and enforce time limits effortlessly
    image An Icon representing AI ChatOPs assistance in Slack., url='https://framerusercontent.com/images/UbiBMNM8OV5gSOdCoiVu9VWA3o.svg'
    heading Transform Slack into a help desk for every department
    paragraph
        StaticText Route requests, collaborate on triage, and customize the experience—all within Slack
    heading Solutions
    heading Bring your company’s support ops together in Slack, supercharged with AI
    generic
        list
            listitem 1 of 3
                paragraph
                    StaticText Unified
                paragraph
                    StaticText help desk
                heading Boost efficiency with a single, unified support funnel in Slack, providing a seamless experience across all departments. Eliminate friction by offering one centralized hub for employee support.
                image, url='https://framerusercontent.com/images/s84BPFIr6rCTUf19OP1H1ACr7DA.svg'
                paragraph
                    StaticText Boost efficiency with a
                    StaticText single support funnel in Slack
                image, url='https://framerusercontent.com/images/s84BPFIr6rCTUf19OP1H1ACr7DA.svg'
                paragraph
                    StaticText Save time for every
                    StaticText department
                image, url='https://framerusercontent.com/images/s84BPFIr6rCTUf19OP1H1ACr7DA.svg'
                paragraph
                    StaticText Improve  satisfaction
                    StaticText with quick responses
                image, url='https://framerusercontent.com/images/s84BPFIr6rCTUf19OP1H1ACr7DA.svg'
                paragraph
                    StaticText Support IT, HR,
                    StaticText Engineering, Security
                link Learn More, url='https://tryrisotto.com/solutions/use-cases'
                    paragraph
        group Carousel pagination controls
            button Previous
                image, url='https://framerusercontent.com/images/6tTbkXggWgQCAJ4DO2QEdXXmgM.svg'
            button Next
                image, url='https://framerusercontent.com/images/11KSGbIZoRSg4pjdnUoif6MKHI.svg'
    paragraph
        StaticText Save time
    paragraph
        StaticText with automations
    paragraph
        StaticText in Slack
    heading Automated ticket deflection
    paragraph
        StaticText Increase efficiency by deflecting up to 60% of tier 1 tickets with Risotto, which learns from your knowledge base and chat interactions
    image, url='https://framerusercontent.com/images/s84BPFIr6rCTUf19OP1H1ACr7DA.svg'
    paragraph
        strong
            StaticText Provide 24/7 support
        StaticText to ensure users always get the help they need
    image, url='https://framerusercontent.com/images/s84BPFIr6rCTUf19OP1H1ACr7DA.svg'
    paragraph
        strong
            StaticText Restore focus time
        StaticText by automatically resolving common issues
    image, url='https://framerusercontent.com/images/s84BPFIr6rCTUf19OP1H1ACr7DA.svg'
    paragraph
        strong
            StaticText Improve resolution time
        StaticText with automatic escalations to the right team
    link Learn More, url='https://tryrisotto.com/solutions/use-cases'
        paragraph
    image An image of chat messages in Slack, that Risotto can answer. Risotto provides answers to the questions showed. Questions include: Basic IT questions, Application Access Requests, and time-based access requests., url='https://framerusercontent.com/images/LiwFB4CcrMY2uEem3zwiW2hyMTQ.png?scale-down-to=1024'
    heading Ticket management in Slack
    paragraph
        StaticText Scale your help desk seamlessly by managing tickets where your users are—directly in Slack
    image, url='https://framerusercontent.com/images/MmtdTKU9RaxuU25xcu7jSH4KuLI.svg'
    paragraph
        strong
            StaticText Ensure confidentiality
        StaticText in chat
    image, url='https://framerusercontent.com/images/MmtdTKU9RaxuU25xcu7jSH4KuLI.svg'
    paragraph
        strong
            StaticText Stay focused
        StaticText in one tool
    image, url='https://framerusercontent.com/images/MmtdTKU9RaxuU25xcu7jSH4KuLI.svg'
    paragraph
        strong
            StaticText Expand effortlessly
        StaticText to all teams
    link Learn More, url='https://tryrisotto.com/solutions/use-cases'
        paragraph
    image An image of the Slack app, where an emplyee is asking for the wifi password. Risotto, an AI Powered Ops tool responds to get help from IT Support. Once Risotto has seen the wifi password, it learns and will not need IT Support's help in the future., url='https://framerusercontent.com/images/fa0bGXblIWKVUVZalgYl42Dqssk.png?scale-down-to=512'
    heading Advanced IAM
    paragraph
        StaticText Speed up and secure access management with automated approvals, time-based access, and user access reviews
    image, url='https://framerusercontent.com/images/3A9E5bainOrf0lbDYfUhN6U61c.svg'
    paragraph
        strong
            StaticText Run compliance
        StaticText tasks
    image, url='https://framerusercontent.com/images/3A9E5bainOrf0lbDYfUhN6U61c.svg'
    paragraph
        strong
            StaticText Improve security
    image, url='https://framerusercontent.com/images/3A9E5bainOrf0lbDYfUhN6U61c.svg'
    paragraph
        strong
            StaticText Automate
        StaticText access approvals
    link Learn More, url='https://tryrisotto.com/solutions/use-cases'
        paragraph
    image An image of toggles from the Risotto App. The toggles are allowing permissions for software based on email address., url='https://framerusercontent.com/images/7GajwNfAZrAH2iRjhj00cr0zFc.png?scale-down-to=512'
    image, url='https://framerusercontent.com/images/uAAoeXAPPU4YW5Hf1jnZc6b4.svg'
    image, url='https://framerusercontent.com/images/Iqizx71Ldo5YvXf5VOGHErdUx4.svg'
    image, url='https://framerusercontent.com/images/o7U0Z3HqBfZZQP1wKHvNO0vk6s.svg'
    paragraph
        StaticText "Our prior SLA for solving support issues was 2 days but with Risotto we're now averaging under 1 day, which is amazing.”
    image, url='https://framerusercontent.com/images/KDIK3QOW4m5ftp9rQG0k9SPOoU.png'
    paragraph
        StaticText Charlie Verrey,
        StaticText IT Manager at Retool
    paragraph
        StaticText Recognition
    paragraph
        StaticText &
    paragraph
        StaticText certification
    paragraph
        StaticText Backed by leading investors, certified for security, and committed to the IT community.
    image An image featuring the fact that Risotto is backed by Y Combinator., url='https://framerusercontent.com/images/QGZmAQMc3FJmCnXBosFbvmTuPPg.svg'
    image Risotto is AICPA SOC Certified., url='https://framerusercontent.com/images/7qjcLeqF9uJ9muFjTQLwOQKoa7k.svg'
    image Risotto is a proud sponsor of Mac Admins Foundation., url='https://framerusercontent.com/images/GvLa0XTowinmeXVn9W1JZ2GeI.png?scale-down-to=512'
    heading Frequently asked questions
    paragraph
        StaticText How do you ensure software access is granted accurately and securely?
    image, url='https://framerusercontent.com/images/LvR2MvFDVwdpD1hakcxdll1Y3E.svg'
    image, url='https://framerusercontent.com/images/LvR2MvFDVwdpD1hakcxdll1Y3E.svg'
    paragraph
        StaticText We ensure secure access with a rules-based engine that lets you define approval chains, time limits, profile requirements, and more. Risotto uses these rules to manage software access and tracks every action for auditability.
    paragraph
        StaticText How does Risotto improve security?
    image, url='https://framerusercontent.com/images/LvR2MvFDVwdpD1hakcxdll1Y3E.svg'
    image, url='https://framerusercontent.com/images/LvR2MvFDVwdpD1hakcxdll1Y3E.svg'
    paragraph
        StaticText What tools does Risotto integrate with?
    image, url='https://framerusercontent.com/images/LvR2MvFDVwdpD1hakcxdll1Y3E.svg'
    image, url='https://framerusercontent.com/images/LvR2MvFDVwdpD1hakcxdll1Y3E.svg'
    paragraph
        StaticText Where can I try Risotto?
    image, url='https://framerusercontent.com/images/LvR2MvFDVwdpD1hakcxdll1Y3E.svg'
    image, url='https://framerusercontent.com/images/LvR2MvFDVwdpD1hakcxdll1Y3E.svg'
    paragraph
        StaticText To add Risotto to your Slack workspace, schedule a demo with us!
    paragraph
        StaticText Schedule a demo directly with Calendly below or by sending a demo request on the right.
    link Schedule with Calendly, url='https://calendly.com/ben-tryrisotto/risotto-demo'
        paragraph
    LabelText
        textbox, required
    LabelText
        textbox, required
    LabelText
        textbox, required
    LabelText
        textbox
    paragraph
        StaticText We will never spam you or share your information.
    button Book your free demo
        paragraph
    image The Risotto App logo., url='https://framerusercontent.com/images/4NiVjv3xtivzDF1W3SUudD9Tf20.svg'
    paragraph
        StaticText Risotto - Built for IT, by IT
    paragraph
        link Privacy Policy, url='https://tryrisotto.com/privacy-policy'
    paragraph
        link Terms and Conditions, url='https://tryrisotto.com/terms'
    paragraph
        link Contact Us, url='https://calendly.com/ben-tryrisotto/risotto-demo'

RootWebArea Risotto - How it Works - AI Ticketing System in Slack, focused, url='https://tryrisotto.com/how-it-works'
    banner
        [1007] link The Risotto Logo, center=(381,40), url='https://tryrisotto.com/'
            image The Risotto Logo, url='https://framerusercontent.com/images/4NiVjv3xtivzDF1W3SUudD9Tf20.svg'
        [1011] link Home, center=(735,40), url='https://tryrisotto.com/'
Show more 
            paragraph
        [1014] link How it works, center=(839,40), url='https://tryrisotto.com/how-it-works'
            paragraph
        [1021] paragraph, center=(955,40), inner_text=Solutions
            StaticText Solutions
        [1024] image, center=(1009,40), url='https://framerusercontent.com/images/kPoznF0T2otizP1erwlDqMxw10.svg'
        [1025] link Pricing, center=(1077,40), url='https://tryrisotto.com/pricing'
            paragraph
        [1028] link Blog, center=(1151,40), url='https://tryrisotto.com/blog'
            paragraph
        [1032] link Login, center=(1444,40), url='https://dashboard.tryrisotto.com/'
            paragraph
        [1035] link Book a demo, center=(1567,40), url='https://tryrisotto.com/#demo'
            paragraph
    banner
        paragraph
            StaticText FROM DM TO DONE
        paragraph
            StaticText Never answer the same
        paragraph
            StaticText question
        paragraph
            StaticText twice
        heading Risotto answers employee questions and continuously learns from the tools you use, like Confluence, Notion, and more
        image An image of various apps including Google Suite, Slack, Confluence and Notion, connected to the Risotto logo by lines. This represents all of the apps that Risotto can work pull knowledge from., url='https://framerusercontent.com/images/uTTRDUqWl2cafj0F5UfhW04dn4.png?scale-down-to=1024'
    banner
        paragraph
            StaticText Streamlined support
        paragraph
            StaticText with
        paragraph
            StaticText Risotto
        paragraph
            StaticText for Slack
        image An image of the Slack icon surrounded with avatars with example questions that Risotto can answer., url='https://framerusercontent.com/images/2Qamdi4fcNvAwGw6yLX3XMtQI.png'
        paragraph
            StaticText Risotto finds the answers
        paragraph
            StaticText Risotto finds answers to common questions by searching through chat history and knowledge bases like Confluence, Notion, and Google Drive.
        paragraph
            StaticText OR
        paragraph
            StaticText Updates software access
        paragraph
            StaticText Risotto integrates with your IdP to automate software and directory group access. It can handle approvals, set time limits, and more for complete access management.
        image An image of Slack messages from Risotto. The messages are about Software Access Approval, and Escalating issues to the right point of contact., url='https://framerusercontent.com/images/dCI8nnpAdRg8pkxY0F7Ya6j1HnQ.png'
        image A rule, broken up into three steps., url='https://framerusercontent.com/images/8cBxQ3H8GK8lVIC2KquXOFoGw.png'
        paragraph
            StaticText It all starts with
            StaticText a Slack message
        paragraph
            StaticText Employees can request support in Slack by posting in a channel or sending a DM to Risotto. Risotto immediately acknowledges the request and starts searching for the best solution. A ticket can also be automatically created and tracked.
        image Google Drive, Confluence, Notion, Google Workspace, and Okta logos. Representing the tools that Risotto can pull information and knowledge from., url='https://framerusercontent.com/images/qjD1P5Yf4aUZhCfVE4VOLHoz34.png'
        paragraph
            StaticText Risotto responds and tracks
        paragraph
            StaticText Risotto sends a clear, concise response directly to the employee in Slack, providing the solution or relevant steps to resolve their question. All interactions are automatically logged in the ticket.
        paragraph
            StaticText OR
        paragraph
            StaticText Escalates appropriately
        paragraph
            StaticText If the issue requires human intervention, Risotto promptly escalates the request to the appropriate team member, sending a notification with all relevant details for a seamless handoff.
    paragraph
        StaticText To add Risotto to your Slack workspace, schedule a demo with us!
    paragraph
        StaticText Schedule a demo directly with Calendly below or by sending a demo request on the right.
    link Schedule with Calendly, url='https://calendly.com/ben-tryrisotto/risotto-demo'
        paragraph
    LabelText
        textbox, required
    LabelText
        textbox, required
    LabelText
        textbox, required
    LabelText
        textbox
    paragraph
        StaticText We will never spam you or share your information.
    button Book your free demo
        paragraph
    image The Risotto App logo., url='https://framerusercontent.com/images/4NiVjv3xtivzDF1W3SUudD9Tf20.svg'
    paragraph
        StaticText Risotto - Built for IT, by IT
    paragraph
        link Privacy Policy, url='https://tryrisotto.com/privacy-policy'
    paragraph
        link Terms and Conditions, url='https://tryrisotto.com/terms'
    paragraph
        link Contact Us, url='https://calendly.com/ben-tryrisotto/risotto-demo'

Reasoning for action: By clicking on the 'How it works' link, I advance my understanding of the offerings of Risotto's services. This is the first step towards the user's goal, as it provides me with insights that may be useful to evaluate the pricing options later. It's necessary to grasp how the service operates before considering the cost structure and the demo.

Action: click('58') # Click on the 'How it works' link to explore more about the service.

Change Description: The browser navigated to the 'How it Works' section of the Risotto website, changing the main heading to highlight the functionality of the AI ticketing system in Slack and updating the displayed content to describe how Risotto automates employee support requests and manages software access.

Screenshot before:Screenshot after:---

Step 2:

Url (before/after):

https://tryrisotto.com/how-it-works

https://tryrisotto.com/pricing

Content (before/after): 

RootWebArea Risotto - How it Works - AI Ticketing System in Slack, focused, url='https://tryrisotto.com/how-it-works'
    banner
        [1007] link The Risotto Logo, center=(381,40), url='https://tryrisotto.com/'
            image The Risotto Logo, url='https://framerusercontent.com/images/4NiVjv3xtivzDF1W3SUudD9Tf20.svg'
        [1011] link Home, center=(735,40), url='https://tryrisotto.com/'
Show more 
            paragraph
        [1014] link How it works, center=(839,40), url='https://tryrisotto.com/how-it-works'
            paragraph
        [1021] paragraph, center=(955,40), inner_text=Solutions
            StaticText Solutions
        [1024] image, center=(1009,40), url='https://framerusercontent.com/images/kPoznF0T2otizP1erwlDqMxw10.svg'
        [1025] link Pricing, center=(1077,40), url='https://tryrisotto.com/pricing'
            paragraph
        [1028] link Blog, center=(1151,40), url='https://tryrisotto.com/blog'
            paragraph
        [1032] link Login, center=(1444,40), url='https://dashboard.tryrisotto.com/'
            paragraph
        [1035] link Book a demo, center=(1567,40), url='https://tryrisotto.com/#demo'
            paragraph
    banner
        paragraph
            StaticText FROM DM TO DONE
        paragraph
            StaticText Never answer the same
        paragraph
            StaticText question
        paragraph
            StaticText twice
        heading Risotto answers employee questions and continuously learns from the tools you use, like Confluence, Notion, and more
        image An image of various apps including Google Suite, Slack, Confluence and Notion, connected to the Risotto logo by lines. This represents all of the apps that Risotto can work pull knowledge from., url='https://framerusercontent.com/images/uTTRDUqWl2cafj0F5UfhW04dn4.png?scale-down-to=1024'
    banner
        paragraph
            StaticText Streamlined support
        paragraph
            StaticText with
        paragraph
            StaticText Risotto
        paragraph
            StaticText for Slack
        image An image of the Slack icon surrounded with avatars with example questions that Risotto can answer., url='https://framerusercontent.com/images/2Qamdi4fcNvAwGw6yLX3XMtQI.png'
        paragraph
            StaticText Risotto finds the answers
        paragraph
            StaticText Risotto finds answers to common questions by searching through chat history and knowledge bases like Confluence, Notion, and Google Drive.
        paragraph
            StaticText OR
        paragraph
            StaticText Updates software access
        paragraph
            StaticText Risotto integrates with your IdP to automate software and directory group access. It can handle approvals, set time limits, and more for complete access management.
        image An image of Slack messages from Risotto. The messages are about Software Access Approval, and Escalating issues to the right point of contact., url='https://framerusercontent.com/images/dCI8nnpAdRg8pkxY0F7Ya6j1HnQ.png'
        image A rule, broken up into three steps., url='https://framerusercontent.com/images/8cBxQ3H8GK8lVIC2KquXOFoGw.png'
        paragraph
            StaticText It all starts with
            StaticText a Slack message
        paragraph
            StaticText Employees can request support in Slack by posting in a channel or sending a DM to Risotto. Risotto immediately acknowledges the request and starts searching for the best solution. A ticket can also be automatically created and tracked.
        image Google Drive, Confluence, Notion, Google Workspace, and Okta logos. Representing the tools that Risotto can pull information and knowledge from., url='https://framerusercontent.com/images/qjD1P5Yf4aUZhCfVE4VOLHoz34.png'
        paragraph
            StaticText Risotto responds and tracks
        paragraph
            StaticText Risotto sends a clear, concise response directly to the employee in Slack, providing the solution or relevant steps to resolve their question. All interactions are automatically logged in the ticket.
        paragraph
            StaticText OR
        paragraph
            StaticText Escalates appropriately
        paragraph
            StaticText If the issue requires human intervention, Risotto promptly escalates the request to the appropriate team member, sending a notification with all relevant details for a seamless handoff.
    paragraph
        StaticText To add Risotto to your Slack workspace, schedule a demo with us!
    paragraph
        StaticText Schedule a demo directly with Calendly below or by sending a demo request on the right.
    link Schedule with Calendly, url='https://calendly.com/ben-tryrisotto/risotto-demo'
        paragraph
    LabelText
        textbox, required
    LabelText
        textbox, required
    LabelText
        textbox, required
    LabelText
        textbox
    paragraph
        StaticText We will never spam you or share your information.
    button Book your free demo
        paragraph
    image The Risotto App logo., url='https://framerusercontent.com/images/4NiVjv3xtivzDF1W3SUudD9Tf20.svg'
    paragraph
        StaticText Risotto - Built for IT, by IT
    paragraph
        link Privacy Policy, url='https://tryrisotto.com/privacy-policy'
    paragraph
        link Terms and Conditions, url='https://tryrisotto.com/terms'
    paragraph
        link Contact Us, url='https://calendly.com/ben-tryrisotto/risotto-demo'

RootWebArea Risotto Pricing - ITSM AI helpdesk automation pricing, focused, url='https://tryrisotto.com/pricing'
    banner
        [1186] link The Risotto Logo, center=(381,40), url='https://tryrisotto.com/'
            image The Risotto Logo, url='https://framerusercontent.com/images/4NiVjv3xtivzDF1W3SUudD9Tf20.svg'
        [1190] link Home, center=(735,40), url='https://tryrisotto.com/'
Show more 
            paragraph
        [1193] link How it works, center=(839,40), url='https://tryrisotto.com/how-it-works'
            paragraph
        [1200] paragraph, center=(955,40), inner_text=Solutions
            StaticText Solutions
        [1203] image, center=(1009,40), url='https://framerusercontent.com/images/kPoznF0T2otizP1erwlDqMxw10.svg'
        [1204] link Pricing, center=(1077,40), url='https://tryrisotto.com/pricing'
            paragraph
        [1207] link Blog, center=(1151,40), url='https://tryrisotto.com/blog'
            paragraph
        [1211] link Login, center=(1444,40), url='https://dashboard.tryrisotto.com/'
            paragraph
        [1214] link Book a demo, center=(1567,40), url='https://tryrisotto.com/#demo'
            paragraph
    banner
        paragraph
            StaticText ACCESS RISOTTO'S FEATURES
        paragraph
            StaticText Risotto
        paragraph
            StaticText pricing
        paragraph
            StaticText Features
        paragraph
            StaticText 30-Day Free Trial
        [1239] link Get started for free, center=(1073,421), url='https://tryrisotto.com/demo'
            paragraph
        paragraph
            StaticText Enterprise
        [1245] link Book your free demo, center=(1374,421), url='https://tryrisotto.com/demo'
            paragraph
        paragraph
            StaticText Automatic ticket creation
        image A Checkmark Icon, url='https://framerusercontent.com/images/3FW50pImi8zkBKtRGVddByaJc.svg'
        image A Checkmark Icon, url='https://framerusercontent.com/images/3FW50pImi8zkBKtRGVddByaJc.svg'
        paragraph
            StaticText Routing, workflows, & escalations
        image, url='https://framerusercontent.com/images/3FW50pImi8zkBKtRGVddByaJc.svg'
        image, url='https://framerusercontent.com/images/3FW50pImi8zkBKtRGVddByaJc.svg'
        paragraph
            StaticText DM + public channel support
        image, url='https://framerusercontent.com/images/3FW50pImi8zkBKtRGVddByaJc.svg'
        image, url='https://framerusercontent.com/images/3FW50pImi8zkBKtRGVddByaJc.svg'
        paragraph
            StaticText Emoji controls
        image, url='https://framerusercontent.com/images/3FW50pImi8zkBKtRGVddByaJc.svg'
        image, url='https://framerusercontent.com/images/3FW50pImi8zkBKtRGVddByaJc.svg'
        paragraph
            StaticText Automatically answer common questions
        image, url='https://framerusercontent.com/images/3FW50pImi8zkBKtRGVddByaJc.svg'
        image, url='https://framerusercontent.com/images/3FW50pImi8zkBKtRGVddByaJc.svg'
        paragraph
            StaticText Approval workflows & time-based access
        image, url='https://framerusercontent.com/images/3FW50pImi8zkBKtRGVddByaJc.svg'
        image, url='https://framerusercontent.com/images/3FW50pImi8zkBKtRGVddByaJc.svg'
        paragraph
            StaticText Non-SAML app support
        image, url='https://framerusercontent.com/images/3FW50pImi8zkBKtRGVddByaJc.svg'
        image, url='https://framerusercontent.com/images/3FW50pImi8zkBKtRGVddByaJc.svg'
        paragraph
            StaticText Notion / Confluence integration
        image, url='https://framerusercontent.com/images/3FW50pImi8zkBKtRGVddByaJc.svg'
        image, url='https://framerusercontent.com/images/3FW50pImi8zkBKtRGVddByaJc.svg'
        paragraph
            StaticText User access reviews
        image, url='https://framerusercontent.com/images/3FW50pImi8zkBKtRGVddByaJc.svg'
        image, url='https://framerusercontent.com/images/3FW50pImi8zkBKtRGVddByaJc.svg'
        paragraph
            StaticText Access revocation
        image, url='https://framerusercontent.com/images/3FW50pImi8zkBKtRGVddByaJc.svg'
        image, url='https://framerusercontent.com/images/3FW50pImi8zkBKtRGVddByaJc.svg'
        paragraph
            StaticText Compliance reports
        image, url='https://framerusercontent.com/images/3FW50pImi8zkBKtRGVddByaJc.svg'
        image, url='https://framerusercontent.com/images/3FW50pImi8zkBKtRGVddByaJc.svg'
        paragraph
            StaticText Issue auto-tagging
        image, url='https://framerusercontent.com/images/3FW50pImi8zkBKtRGVddByaJc.svg'
        image, url='https://framerusercontent.com/images/3FW50pImi8zkBKtRGVddByaJc.svg'
        paragraph
            StaticText Custom onboarding
        image, url='https://framerusercontent.com/images/3FW50pImi8zkBKtRGVddByaJc.svg'
        paragraph
            StaticText Dedicated Customer Success Manager
        image, url='https://framerusercontent.com/images/3FW50pImi8zkBKtRGVddByaJc.svg'
        paragraph
            StaticText Custom branding
        image, url='https://framerusercontent.com/images/3FW50pImi8zkBKtRGVddByaJc.svg'
        paragraph
            StaticText Looking for
        paragraph
            StaticText more
        paragraph
            StaticText ?
        paragraph
            StaticText Book a demo to customize your experience with Risotto add-ons
    paragraph
        StaticText To add Risotto to your Slack workspace, schedule a demo with us!
    paragraph
        StaticText Schedule a demo directly with Calendly below or by sending a demo request on the right.
    link Schedule with Calendly, url='https://calendly.com/ben-tryrisotto/risotto-demo'
        paragraph
    LabelText
        textbox, required
    LabelText
        textbox, required
    LabelText
        textbox, required
    LabelText
        textbox
    paragraph
        StaticText We will never spam you or share your information.
    button Book your free demo
        paragraph
    image The Risotto App logo., url='https://framerusercontent.com/images/4NiVjv3xtivzDF1W3SUudD9Tf20.svg'
    paragraph
        StaticText Risotto - Built for IT, by IT
    paragraph
        link Privacy Policy, url='https://tryrisotto.com/privacy-policy'
    paragraph
        link Terms and Conditions, url='https://tryrisotto.com/terms'
    paragraph
        link Contact Us, url='https://calendly.com/ben-tryrisotto/risotto-demo'

Reasoning for action: I first needed to understand the pricing options for Risotto's services to notify the prospective customer about the pricing structure and trials. By clicking on the 'Pricing' link, I'm advancing toward retrieving the necessary information that the user requires to evaluate if Risotto is suitable for their IT help desk needs. This action ensures I can gather the cost details and any trial offerings, fulfilling a crucial part of the user story.

Action: click('1025') # Click on the 'Pricing' link to explore the cost structure of Risotto's services.

Change Description: The browser navigated from the 'How it Works' page to the 'Pricing' page of the Risotto website, updating the title and content to reflect the pricing details and features available, such as a 30-day free trial, various support options, and links to book a demo.

Screenshot before:Screenshot after:---

Step 3:

Url (before/after):

https://tryrisotto.com/pricing

https://tryrisotto.com/demo

Content (before/after): 

RootWebArea Risotto Pricing - ITSM AI helpdesk automation pricing, focused, url='https://tryrisotto.com/pricing'
    banner
        [1186] link The Risotto Logo, center=(381,40), url='https://tryrisotto.com/'
            image The Risotto Logo, url='https://framerusercontent.com/images/4NiVjv3xtivzDF1W3SUudD9Tf20.svg'
        [1190] link Home, center=(735,40), url='https://tryrisotto.com/'
Show more 
            paragraph
        [1193] link How it works, center=(839,40), url='https://tryrisotto.com/how-it-works'
            paragraph
        [1200] paragraph, center=(955,40), inner_text=Solutions
            StaticText Solutions
        [1203] image, center=(1009,40), url='https://framerusercontent.com/images/kPoznF0T2otizP1erwlDqMxw10.svg'
        [1204] link Pricing, center=(1077,40), url='https://tryrisotto.com/pricing'
            paragraph
        [1207] link Blog, center=(1151,40), url='https://tryrisotto.com/blog'
            paragraph
        [1211] link Login, center=(1444,40), url='https://dashboard.tryrisotto.com/'
            paragraph
        [1214] link Book a demo, center=(1567,40), url='https://tryrisotto.com/#demo'
            paragraph
    banner
        paragraph
            StaticText ACCESS RISOTTO'S FEATURES
        paragraph
            StaticText Risotto
        paragraph
            StaticText pricing
        paragraph
            StaticText Features
        paragraph
            StaticText 30-Day Free Trial
        [1239] link Get started for free, center=(1073,421), url='https://tryrisotto.com/demo'
            paragraph
        paragraph
            StaticText Enterprise
        [1245] link Book your free demo, center=(1374,421), url='https://tryrisotto.com/demo'
            paragraph
        paragraph
            StaticText Automatic ticket creation
        image A Checkmark Icon, url='https://framerusercontent.com/images/3FW50pImi8zkBKtRGVddByaJc.svg'
        image A Checkmark Icon, url='https://framerusercontent.com/images/3FW50pImi8zkBKtRGVddByaJc.svg'
        paragraph
            StaticText Routing, workflows, & escalations
        image, url='https://framerusercontent.com/images/3FW50pImi8zkBKtRGVddByaJc.svg'
        image, url='https://framerusercontent.com/images/3FW50pImi8zkBKtRGVddByaJc.svg'
        paragraph
            StaticText DM + public channel support
        image, url='https://framerusercontent.com/images/3FW50pImi8zkBKtRGVddByaJc.svg'
        image, url='https://framerusercontent.com/images/3FW50pImi8zkBKtRGVddByaJc.svg'
        paragraph
            StaticText Emoji controls
        image, url='https://framerusercontent.com/images/3FW50pImi8zkBKtRGVddByaJc.svg'
        image, url='https://framerusercontent.com/images/3FW50pImi8zkBKtRGVddByaJc.svg'
        paragraph
            StaticText Automatically answer common questions
        image, url='https://framerusercontent.com/images/3FW50pImi8zkBKtRGVddByaJc.svg'
        image, url='https://framerusercontent.com/images/3FW50pImi8zkBKtRGVddByaJc.svg'
        paragraph
            StaticText Approval workflows & time-based access
        image, url='https://framerusercontent.com/images/3FW50pImi8zkBKtRGVddByaJc.svg'
        image, url='https://framerusercontent.com/images/3FW50pImi8zkBKtRGVddByaJc.svg'
        paragraph
            StaticText Non-SAML app support
        image, url='https://framerusercontent.com/images/3FW50pImi8zkBKtRGVddByaJc.svg'
        image, url='https://framerusercontent.com/images/3FW50pImi8zkBKtRGVddByaJc.svg'
        paragraph
            StaticText Notion / Confluence integration
        image, url='https://framerusercontent.com/images/3FW50pImi8zkBKtRGVddByaJc.svg'
        image, url='https://framerusercontent.com/images/3FW50pImi8zkBKtRGVddByaJc.svg'
        paragraph
            StaticText User access reviews
        image, url='https://framerusercontent.com/images/3FW50pImi8zkBKtRGVddByaJc.svg'
        image, url='https://framerusercontent.com/images/3FW50pImi8zkBKtRGVddByaJc.svg'
        paragraph
            StaticText Access revocation
        image, url='https://framerusercontent.com/images/3FW50pImi8zkBKtRGVddByaJc.svg'
        image, url='https://framerusercontent.com/images/3FW50pImi8zkBKtRGVddByaJc.svg'
        paragraph
            StaticText Compliance reports
        image, url='https://framerusercontent.com/images/3FW50pImi8zkBKtRGVddByaJc.svg'
        image, url='https://framerusercontent.com/images/3FW50pImi8zkBKtRGVddByaJc.svg'
        paragraph
            StaticText Issue auto-tagging
        image, url='https://framerusercontent.com/images/3FW50pImi8zkBKtRGVddByaJc.svg'
        image, url='https://framerusercontent.com/images/3FW50pImi8zkBKtRGVddByaJc.svg'
        paragraph
            StaticText Custom onboarding
        image, url='https://framerusercontent.com/images/3FW50pImi8zkBKtRGVddByaJc.svg'
        paragraph
            StaticText Dedicated Customer Success Manager
        image, url='https://framerusercontent.com/images/3FW50pImi8zkBKtRGVddByaJc.svg'
        paragraph
            StaticText Custom branding
        image, url='https://framerusercontent.com/images/3FW50pImi8zkBKtRGVddByaJc.svg'
        paragraph
            StaticText Looking for
        paragraph
            StaticText more
        paragraph
            StaticText ?
        paragraph
            StaticText Book a demo to customize your experience with Risotto add-ons
    paragraph
        StaticText To add Risotto to your Slack workspace, schedule a demo with us!
    paragraph
        StaticText Schedule a demo directly with Calendly below or by sending a demo request on the right.
    link Schedule with Calendly, url='https://calendly.com/ben-tryrisotto/risotto-demo'
        paragraph
    LabelText
        textbox, required
    LabelText
        textbox, required
    LabelText
        textbox, required
    LabelText
        textbox
    paragraph
        StaticText We will never spam you or share your information.
    button Book your free demo
        paragraph
    image The Risotto App logo., url='https://framerusercontent.com/images/4NiVjv3xtivzDF1W3SUudD9Tf20.svg'
    paragraph
        StaticText Risotto - Built for IT, by IT
    paragraph
        link Privacy Policy, url='https://tryrisotto.com/privacy-policy'
    paragraph
        link Terms and Conditions, url='https://tryrisotto.com/terms'
    paragraph
        link Contact Us, url='https://calendly.com/ben-tryrisotto/risotto-demo'

RootWebArea Get a free demo of Risotto ticketing and provisioning automation in Slack, focused, url='https://tryrisotto.com/demo'
    banner
        [1492] link The Risotto Logo, center=(381,40), url='https://tryrisotto.com/'
            image The Risotto Logo, url='https://framerusercontent.com/images/4NiVjv3xtivzDF1W3SUudD9Tf20.svg'
        [1496] link Home, center=(735,40), url='https://tryrisotto.com/'
Show more 
            paragraph
        [1499] link How it works, center=(839,40), url='https://tryrisotto.com/how-it-works'
            paragraph
        [1506] paragraph, center=(955,40), inner_text=Solutions
            StaticText Solutions
        [1509] image, center=(1009,40), url='https://framerusercontent.com/images/kPoznF0T2otizP1erwlDqMxw10.svg'
        [1510] link Pricing, center=(1077,40), url='https://tryrisotto.com/pricing'
            paragraph
        [1513] link Blog, center=(1151,40), url='https://tryrisotto.com/blog'
            paragraph
        [1517] link Login, center=(1444,40), url='https://dashboard.tryrisotto.com/'
            paragraph
        [1520] link Book a demo, center=(1567,40), url='https://tryrisotto.com/#demo'
            paragraph
    banner
        paragraph
            StaticText Experience
            StaticText the power of
        paragraph
            StaticText Risotto
        paragraph
            StaticText in action
        heading Risotto helps IT, security, HR, and engineering teams by improving workflows, making operations more efficient and enhancing productivity across various departments.
        LabelText
            [1546] textbox, center=(1298,231), contenteditable=True, required, type=text
        LabelText
            [1549] textbox, center=(1298,309), contenteditable=True, required, type=text
        LabelText
            [1552] textbox, center=(1298,387), contenteditable=True, required, type=text
        LabelText
            [1555] textbox, center=(1298,465), contenteditable=True, type=text
        paragraph
            StaticText We will never spam you or share your information.
        [1560] button Book your free demo, center=(1298,579), type=submit
            paragraph
        list
            listitem
                image Jones IT logo, url='https://framerusercontent.com/images/WMdqapfUEv5yxLv0u0RmMJnodQ.png'
            listitem
                image Shakepay logo, url='https://framerusercontent.com/images/q0AdPGq37aTLlQXhDC03H9HEdTY.png'
            listitem
                image Vidyard logo, url='https://framerusercontent.com/images/ykS4yV7o6B4SOHSYqpJyiW2xPg.png'
            listitem
                image Medium logo, url='https://framerusercontent.com/images/Wf2UTnLWWAC0KO9OjGvjgzGeknU.png'
            listitem
                image Retool logo, url='https://framerusercontent.com/images/ZwMCqBw0rFsOJVsN1RN9FEd8qg.svg'
            listitem
                image NWSL logo, url='https://framerusercontent.com/images/4fc2dD7ki1efMUJ2h7XuzFvIxPo.svg'
    paragraph
        StaticText Success metrics
    [1626] li, center=(1577,761)
    [1622] li, center=(1314,761)
    [1618] li, center=(1049,761)
    [1614] li, center=(805,761)
    [1610] li, center=(561,761)
    [1606] li, center=(297,761)
    paragraph
        StaticText you can measure
    paragraph
        StaticText 10x
    paragraph
        StaticText your team's impact
    paragraph
        StaticText 60%+
    paragraph
        StaticText ticket deflection rate
    paragraph
        StaticText 90%+
    paragraph
        StaticText customer CSAT
    paragraph
        StaticText Explore
    paragraph
        StaticText Risotto
    paragraph
        StaticText SOLUTIONS BY TEAM
    link An icon representing IT Solutions IT Solutions Streamline IT processes, automate employee requests, and boost workplace satisfaction with Risotto, url='https://tryrisotto.com/solutions/it'
        image An icon representing IT Solutions, url='https://framerusercontent.com/images/Z98RmsdbEwxtBeQuMr0xVKYabww.svg'
        paragraph
            StaticText IT Solutions
        paragraph
            StaticText Streamline IT processes, automate employee requests, and boost workplace satisfaction with Risotto
    link An icon representing HR Solutions. HR Solutions Simplify HR operations, automate employee requests, and enhance employee engagement with Risotto., url='https://tryrisotto.com/solutions/hr'
        image An icon representing HR Solutions., url='https://framerusercontent.com/images/Cs1T1e1O0Sjx0nprRk4SuhCQlgE.svg'
        paragraph
            StaticText HR Solutions
        paragraph
            StaticText Simplify HR operations, automate employee requests, and enhance employee engagement with Risotto.
    link An icon representing teams. Other Teams Risotto streamlines workflows and boosts productivity for IT, security, HR, and engineering teams., url='https://tryrisotto.com/solutions/teams'
        image An icon representing teams., url='https://framerusercontent.com/images/V7VvgVO7bqWl3zGv8gK5Ys3M.svg'
        paragraph
            StaticText Other Teams
        paragraph
            StaticText Risotto streamlines workflows and boosts productivity for IT, security, HR, and engineering teams.
    paragraph
        StaticText SOLUTIONS BY TEAM
    link An icon representing Slack. Ticketing in Slack Automate common IT questions, software requests, and much more all within Slack., url='https://tryrisotto.com/solutions/use-cases#unified-helpdesk'
        image An icon representing Slack., url='https://framerusercontent.com/images/mGfShQCov1HQCtKi7ThRfigGQU.svg'
        paragraph
            StaticText Ticketing in Slack
        paragraph
            StaticText Automate common IT questions, software requests, and much more all within Slack.
    link An icon representing Automation. IGA Automation Automate software access including approvals and time-based flows., url='https://tryrisotto.com/solutions/use-cases#iga-iam-teams'
        image An icon representing Automation., url='https://framerusercontent.com/images/ouiCsSxir070TqlzveFKo50Ix68.svg'
        paragraph
            StaticText IGA Automation
        paragraph
            StaticText Automate software access including approvals and time-based flows.
    link An icon representing ticket deflection. Ticket Deflection Unified Help DeskImplement a single support funnel for every department in the organization., url='https://tryrisotto.com/solutions/use-cases#automated-ticket-deflection'
        image An icon representing ticket deflection., url='https://framerusercontent.com/images/ioK4j8pyR3TE4BCtuCMboPk4f8I.svg'
        paragraph
            StaticText Ticket Deflection
        paragraph
            StaticText Unified Help DeskImplement a single support funnel for every department in the organization.
    paragraph
        StaticText Ready to revolutionize
    paragraph
        StaticText your
    paragraph
        StaticText MSP operations
    paragraph
        StaticText ?
    paragraph
        StaticText Schedule a demo today and see how Risotto can transform your business.
    link Schedule with Calendly, url='https://calendly.com/ben-tryrisotto/risotto-demo'
        paragraph
    LabelText
        textbox, required
    LabelText
        textbox, required
    LabelText
        textbox, required
    button Book your free demo
        paragraph
    paragraph
        StaticText We will never spam you or share your information.
    image The Risotto App logo., url='https://framerusercontent.com/images/4NiVjv3xtivzDF1W3SUudD9Tf20.svg'
    paragraph
        StaticText Risotto - Built for IT, by IT
    paragraph
        link Privacy Policy, url='https://tryrisotto.com/privacy-policy'
    paragraph
        link Terms and Conditions, url='https://tryrisotto.com/terms'
    paragraph
        link Contact Us, url='https://calendly.com/ben-tryrisotto/risotto-demo'

Reasoning for action: I chose to click on the 'Get started for free' link because it aligns with the user's goal of signing up for a demo of Risotto's services. By clicking this link, I am directly moving towards the demo sign-up process, allowing the user to evaluate whether Risotto is the right solution for their organization's IT help desk needs. This action takes me to the pricing page first, fulfilling the requirement stated in the success criteria.

Action: click('1239') # Click on the 'Get started for free' link to explore the sign-up process.

Change Description: The browser navigated from the 'Pricing' page to the 'Demo' page of Risotto, which now features a new focus on getting a free demo of the ticketing and provisioning automation in Slack, replacing the pricing-specific content with a sign-up form and additional promotional details.

Screenshot before:Screenshot after:---