Task

User Story for AI Assistant Engagement

As a potential customer interested in utilizing AI for customer support, I fill out my interest information to get started with the AI Assistant, so that I can begin using the system to improve my customer service operations.

Success definition: Given I am on the Parabolic Interest Form page after exploring the features of the AI Assistant When I fill out my information including name, email, number of agents, estimated tickets per month, ticketing tool, and optional details for support Then I should see a confirmation that my interest has been submitted and that I will be contacted for further steps.

Trajectory

Step 1:

Url (before/after):

https://www.growparabolic.com/

https://www.growparabolic.com/#features

Content (before/after):

RootWebArea ChatGPT for Customer Support, focused, url='https://www.growparabolic.com/'
    StaticText Backed by Y-Combinator
    [35] link, center=(1518,30), url='https://www.growparabolic.com/#'
        image
    banner

        [41] link, center=(382,109), url='https://www.growparabolic.com/'
            image, url='https://assets-global.website-files.com/635f4e29c9179380ee4e2822/63c0c530984e0e3c7c0bb1cf_Screen%20Shot%202023-01-12%20at%206.42.28%20PM-p-500.png'
        navigation
            [45] link Overview, center=(1211,109), url='https://www.growparabolic.com/#overview'
            [46] link Features, center=(1327,109), url='https://www.growparabolic.com/#features'
            [47] link FAQs, center=(1427,109), url='https://www.growparabolic.com/faq'
            [48] link Get Started, center=(1537,109), url='https://tally.so/r/nW2jOk'
    heading AI Assistant for Customer Support
    paragraph
        StaticText Never answer the same question twice.
        StaticText ‍
    [64] link Sign up for demo, center=(960,369), url='https://tally.so/r/nW2jOk'
    paragraph
        StaticText Trained on your support data.
    image, url='https://assets-global.website-files.com/635f4e29c9179380ee4e2822/63ef2a26add38bdb019e201b_Screen%20Shot%202023-02-16%20at%2011.17.37%20PM-p-1600.png'
    heading Features ‍
    heading Embedded
    paragraph
        StaticText Embedded within your existing ticketing software (Intercom, Zendesk, Helpscout, etc).
    heading Human-in-the-loop
        strong
    paragraph
        StaticText Your agents can verify responses before sending. Parabolic trains itself to improve after every rejected draft.
    heading Answers your RAQs
        strong
    paragraph
        StaticText Parabolic only needs 1 match in a past conversation/knowledge base to suggest a response. Answers your RAQs (rarely asked questions.
    heading Multistep
        strong
    paragraph
        StaticText Navigates multiple back-and-forths as the conversation progresses.
    heading Upsell mode
        strong
    paragraph
        StaticText Unlock support as a sales channel. Append relevant upsells/cross-sells based on the customer’s pain-point.
    heading Auto-categorize
        strong
    paragraph
        StaticText Automatically tag and triage incoming questions to the appropriate cat (payments, memberships, etc)
    heading Overview
    paragraph
        StaticText ‍
    paragraph
        StaticText Parabolic
    list
        listitem
            ListMarker •
            strong
                StaticText auto-indexes any response
            StaticText you've ever messaged to a customer
        listitem
            ListMarker •
            StaticText detects a
            strong
                StaticText user's true intent
            StaticText , independent of specific keywords.
    paragraph
        StaticText ‍
    paragraph
        StaticText Parabolic then autodrafts 2 categories of responses:
    list
        listitem
            ListMarker •
            StaticText generalizable (~30% of tickets)
        listitem
            ListMarker •
            StaticText customer-specific (an additional ~25% - 40% of tickets)
    paragraph
        StaticText ‍
    image, url='https://cdn.prod.website-files.com/635f4e29c9179380ee4e2822/63dcd9a3242fd195ef16b0bb_IntercomSlowestFinal.gif'
    heading Generalizable
    StaticText 30-50% OF TICKETS
    paragraph
        strong
            StaticText Example:
        StaticText How do I add a shared email inbox to Hubspot?
    heading Customer Specifc
    StaticText 15-30% OF TICKETS
    paragraph
        strong
            StaticText Examples:
        StaticText “add more phone credits to account” or “check order ETA”
        StaticText Hooks into your customer-specific data (internal database, Segment, Snowflake, etc)
    image, url='https://cdn.prod.website-files.com/635f4e29c9179380ee4e2822/63ec125f5b3106703c30cf46_ZendeskActionGIF.gif'
    link, url='https://www.growparabolic.com/#'
        image, url='https://cdn.prod.website-files.com/635f4e29c9179380ee4e2822/63c0c61c13352a5adeb26f6c_Screen%20Shot%202023-01-02%20at%202.29.07%20PM.png'
    paragraph
        StaticText Copyright ©2023 Parabolic Intel, Corp.
    link, url='https://www.growparabolic.com/#'
    link, url='https://www.growparabolic.com/#'
    link, url='https://www.growparabolic.com/#'
    link, url='https://www.growparabolic.com/#'
    link Pricing, url='https://www.growparabolic.com/pricing'
    link Privacy Policy, url='https://www.growparabolic.com/privacypolicy'
    link Terms & Service, url='https://www.growparabolic.com/conditions'
    [189] link Made in Webflow, center=(1828,1054), url='https://webflow.com/?utm_campaign=brandjs'
        image, url='https://d3e54v103j8qbb.cloudfront.net/img/webflow-badge-icon-d2.89e12c322e.svg'
        image Made in Webflow, url='https://d3e54v103j8qbb.cloudfront.net/img/webflow-badge-text-d2.c82cec3b78.svg'

RootWebArea ChatGPT for Customer Support, focused, url='https://www.growparabolic.com/#features'
    StaticText Backed by Y-Combinator
    link, url='https://www.growparabolic.com/#'
        image
    banner

        link, url='https://www.growparabolic.com/'
            image, url='https://assets-global.website-files.com/635f4e29c9179380ee4e2822/63c0c530984e0e3c7c0bb1cf_Screen%20Shot%202023-01-12%20at%206.42.28%20PM-p-500.png'
        navigation
            link Overview, url='https://www.growparabolic.com/#overview'
            link Features, url='https://www.growparabolic.com/#features'
            link FAQs, url='https://www.growparabolic.com/faq'
            link Get Started, url='https://tally.so/r/nW2jOk'
    heading AI Assistant for Customer Support
    paragraph
        StaticText Never answer the same question twice.
        StaticText ‍
    link Sign up for demo, url='https://tally.so/r/nW2jOk'
    paragraph
        StaticText Trained on your support data.
    image, url='https://assets-global.website-files.com/635f4e29c9179380ee4e2822/63ef2a26add38bdb019e201b_Screen%20Shot%202023-02-16%20at%2011.17.37%20PM-p-1600.png'
    heading Features ‍
    heading Embedded
    paragraph
        StaticText Embedded within your existing ticketing software (Intercom, Zendesk, Helpscout, etc).
    heading Human-in-the-loop
        strong
    paragraph
        StaticText Your agents can verify responses before sending. Parabolic trains itself to improve after every rejected draft.
    heading Answers your RAQs
        strong
    paragraph
        StaticText Parabolic only needs 1 match in a past conversation/knowledge base to suggest a response. Answers your RAQs (rarely asked questions.
    heading Multistep
        strong
    paragraph
        StaticText Navigates multiple back-and-forths as the conversation progresses.
    heading Upsell mode
        strong
    paragraph
        StaticText Unlock support as a sales channel. Append relevant upsells/cross-sells based on the customer’s pain-point.
    heading Auto-categorize
        strong
    paragraph
        StaticText Automatically tag and triage incoming questions to the appropriate cat (payments, memberships, etc)
    heading Overview
    paragraph
        StaticText ‍
    paragraph
        StaticText Parabolic
    list
        [131] listitem, center=(970,1913), inner_text=auto-indexes any response you've ever messaged to a customer
            ListMarker •
            strong
                StaticText auto-indexes any response
            StaticText you've ever messaged to a customer
        [133] listitem, center=(970,1941), inner_text=detects a user's true intent, independent of specific keywords.
            ListMarker •
            StaticText detects a
            strong
                StaticText user's true intent
            StaticText , independent of specific keywords.
    paragraph
        StaticText ‍
    paragraph
        StaticText Parabolic then autodrafts 2 categories of responses:
    list
        [138] listitem, center=(970,2017), inner_text=generalizable (~30% of tickets)
            ListMarker •
            StaticText generalizable (~30% of tickets)
        [139] listitem, center=(970,2045), inner_text=customer-specific (an additional ~25% - 40% of tickets)
            ListMarker •
            StaticText customer-specific (an additional ~25% - 40% of tickets)
    paragraph
        StaticText ‍
    image, url='https://cdn.prod.website-files.com/635f4e29c9179380ee4e2822/63dcd9a3242fd195ef16b0bb_IntercomSlowestFinal.gif'
    heading Generalizable
    StaticText 30-50% OF TICKETS
    paragraph
        strong
            StaticText Example:
        StaticText How do I add a shared email inbox to Hubspot?
    heading Customer Specifc
    StaticText 15-30% OF TICKETS
    paragraph
        strong
            StaticText Examples:
        StaticText “add more phone credits to account” or “check order ETA”
        StaticText Hooks into your customer-specific data (internal database, Segment, Snowflake, etc)
    image, url='https://cdn.prod.website-files.com/635f4e29c9179380ee4e2822/63ec125f5b3106703c30cf46_ZendeskActionGIF.gif'
    link, url='https://www.growparabolic.com/#'
        image, url='https://cdn.prod.website-files.com/635f4e29c9179380ee4e2822/63c0c61c13352a5adeb26f6c_Screen%20Shot%202023-01-02%20at%202.29.07%20PM.png'
    paragraph
        StaticText Copyright ©2023 Parabolic Intel, Corp.
    link, url='https://www.growparabolic.com/#'
    link, url='https://www.growparabolic.com/#'
    link, url='https://www.growparabolic.com/#'
    link, url='https://www.growparabolic.com/#'
    link Pricing, url='https://www.growparabolic.com/pricing'
    link Privacy Policy, url='https://www.growparabolic.com/privacypolicy'
    link Terms & Service, url='https://www.growparabolic.com/conditions'
    [189] link Made in Webflow, center=(1828,2053), url='https://webflow.com/?utm_campaign=brandjs'
        image, url='https://d3e54v103j8qbb.cloudfront.net/img/webflow-badge-icon-d2.89e12c322e.svg'
        image Made in Webflow, url='https://d3e54v103j8qbb.cloudfront.net/img/webflow-badge-text-d2.c82cec3b78.svg'

Reasoning for action: My reasoning for this action was to ensure that I am well-informed about the features offered by the AI Assistant before accessing the interest form. This will allow me to understand how the AI can benefit the customer support operations, which is essential for filling out the interest information accurately.

Action: click(46) # Click on the Features link to explore the features of the AI Assistant.

Change Description: The browser's URL changed to 'https://www.growparabolic.com/#features' after clicking the Features link, updating the content displayed to focus on the specific features of the AI Assistant for Customer Support.

Screenshot before:Screenshot after:---

Step 2:

Url (before/after):

https://www.growparabolic.com/#features

https://tally.so/r/nW2jOk

Content (before/after):

RootWebArea ChatGPT for Customer Support, focused, url='https://www.growparabolic.com/#features'
    StaticText Backed by Y-Combinator
    link, url='https://www.growparabolic.com/#'
        image
    banner

        link, url='https://www.growparabolic.com/'
            image, url='https://assets-global.website-files.com/635f4e29c9179380ee4e2822/63c0c530984e0e3c7c0bb1cf_Screen%20Shot%202023-01-12%20at%206.42.28%20PM-p-500.png'
        navigation
            link Overview, url='https://www.growparabolic.com/#overview'
            link Features, url='https://www.growparabolic.com/#features'
            link FAQs, url='https://www.growparabolic.com/faq'
            link Get Started, url='https://tally.so/r/nW2jOk'
    heading AI Assistant for Customer Support
    paragraph
        StaticText Never answer the same question twice.
        StaticText ‍
    link Sign up for demo, url='https://tally.so/r/nW2jOk'
    paragraph
        StaticText Trained on your support data.
    image, url='https://assets-global.website-files.com/635f4e29c9179380ee4e2822/63ef2a26add38bdb019e201b_Screen%20Shot%202023-02-16%20at%2011.17.37%20PM-p-1600.png'
    heading Features ‍
    heading Embedded
    paragraph
        StaticText Embedded within your existing ticketing software (Intercom, Zendesk, Helpscout, etc).
    heading Human-in-the-loop
        strong
    paragraph
        StaticText Your agents can verify responses before sending. Parabolic trains itself to improve after every rejected draft.
    heading Answers your RAQs
        strong
    paragraph
        StaticText Parabolic only needs 1 match in a past conversation/knowledge base to suggest a response. Answers your RAQs (rarely asked questions.
    heading Multistep
        strong
    paragraph
        StaticText Navigates multiple back-and-forths as the conversation progresses.
    heading Upsell mode
        strong
    paragraph
        StaticText Unlock support as a sales channel. Append relevant upsells/cross-sells based on the customer’s pain-point.
    heading Auto-categorize
        strong
    paragraph
        StaticText Automatically tag and triage incoming questions to the appropriate cat (payments, memberships, etc)
    heading Overview
    paragraph
        StaticText ‍
    paragraph
        StaticText Parabolic
    list
        [131] listitem, center=(970,1913), inner_text=auto-indexes any response you've ever messaged to a customer
            ListMarker •
            strong
                StaticText auto-indexes any response
            StaticText you've ever messaged to a customer
        [133] listitem, center=(970,1941), inner_text=detects a user's true intent, independent of specific keywords.
            ListMarker •
            StaticText detects a
            strong
                StaticText user's true intent
            StaticText , independent of specific keywords.
    paragraph
        StaticText ‍
    paragraph
        StaticText Parabolic then autodrafts 2 categories of responses:
    list
        [138] listitem, center=(970,2017), inner_text=generalizable (~30% of tickets)
            ListMarker •
            StaticText generalizable (~30% of tickets)
        [139] listitem, center=(970,2045), inner_text=customer-specific (an additional ~25% - 40% of tickets)
            ListMarker •
            StaticText customer-specific (an additional ~25% - 40% of tickets)
    paragraph
        StaticText ‍
    image, url='https://cdn.prod.website-files.com/635f4e29c9179380ee4e2822/63dcd9a3242fd195ef16b0bb_IntercomSlowestFinal.gif'
    heading Generalizable
    StaticText 30-50% OF TICKETS
    paragraph
        strong
            StaticText Example:
        StaticText How do I add a shared email inbox to Hubspot?
    heading Customer Specifc
    StaticText 15-30% OF TICKETS
    paragraph
        strong
            StaticText Examples:
        StaticText “add more phone credits to account” or “check order ETA”
        StaticText Hooks into your customer-specific data (internal database, Segment, Snowflake, etc)
    image, url='https://cdn.prod.website-files.com/635f4e29c9179380ee4e2822/63ec125f5b3106703c30cf46_ZendeskActionGIF.gif'
    link, url='https://www.growparabolic.com/#'
        image, url='https://cdn.prod.website-files.com/635f4e29c9179380ee4e2822/63c0c61c13352a5adeb26f6c_Screen%20Shot%202023-01-02%20at%202.29.07%20PM.png'
    paragraph
        StaticText Copyright ©2023 Parabolic Intel, Corp.
    link, url='https://www.growparabolic.com/#'
    link, url='https://www.growparabolic.com/#'
    link, url='https://www.growparabolic.com/#'
    link, url='https://www.growparabolic.com/#'
    link Pricing, url='https://www.growparabolic.com/pricing'
    link Privacy Policy, url='https://www.growparabolic.com/privacypolicy'
    link Terms & Service, url='https://www.growparabolic.com/conditions'
    [189] link Made in Webflow, center=(1828,2053), url='https://webflow.com/?utm_campaign=brandjs'
        image, url='https://d3e54v103j8qbb.cloudfront.net/img/webflow-badge-icon-d2.89e12c322e.svg'
        image Made in Webflow, url='https://d3e54v103j8qbb.cloudfront.net/img/webflow-badge-text-d2.c82cec3b78.svg'

RootWebArea Parabolic Interest Form, focused, url='https://tally.so/r/nW2jOk'
    main
        progressbar value='1'
        heading Parabolic Interest Form
        StaticText Your information

        StaticText Name
        [67] textbox Name, center=(770,329), contenteditable=True, focused, required, type=text
        StaticText Email
        [77] textbox Corporate Email, center=(770,414), contenteditable=True, required, type=text
        [69] span, center=(930,313), inner_text=*
        StaticText Company information
        StaticText Number of agents
        [90] textbox 10 agents, center=(770,536), contenteditable=True, required, type=text
        [79] span, center=(930,398), inner_text=*
        StaticText Estimated number of tickets per month
        [100] textbox 9000 tickets per month, center=(770,621), contenteditable=True, required, type=text
        [92] span, center=(930,520), inner_text=*
        StaticText Ticketing tool
        [110] textbox Zendesk, Intercom, Discord, etc, center=(770,706), contenteditable=True, required, type=text
        [102] span, center=(930,605), inner_text=*
        StaticText (Optional) Useful info about types of questions received
        [120] textbox Untitled long answer field, center=(960,821), contenteditable=True
        [112] span, center=(930,690), inner_text=*
        [123] button Submit, center=(663,908), type=submit
            image
        link Made with Tally, url='https://tally.so/?utm_source=tally&utm_medium=website&utm_campaign=powered-by_web&version=6'
            [131] image, center=(1747,1044)
    alert, atomic
    [132] span, center=(1826,1044), inner_text=Made with Tally

Reasoning for action: I chose to click on the 'Get Started' link because it likely leads to the necessary form to submit my interest in the AI Assistant. This action directly supports the user's goal of filling out their information to get started with using AI for customer support. Accessing the form is the next logical step towards completing the task.

Action: click(48) # Click on the Get Started link to explore options for starting with the AI Assistant.

Change Description: The browser navigated from the Grow Parabolic website to the Parabolic Interest Form page after clicking the 'Get Started' link, changing the URL and displaying a new interface where users can input their information regarding the AI Assistant.

Screenshot before:Screenshot after:---

Step 3:

Url (before/after):

https://tally.so/r/nW2jOk

Content (before/after):

RootWebArea Parabolic Interest Form, focused, url='https://tally.so/r/nW2jOk'
    main
        progressbar value='1'
        heading Parabolic Interest Form
        StaticText Your information

        StaticText Name
        [67] textbox Name, center=(770,329), contenteditable=True, focused, required, type=text
        StaticText Email
        [77] textbox Corporate Email, center=(770,414), contenteditable=True, required, type=text
        [69] span, center=(930,313), inner_text=*
        StaticText Company information
        StaticText Number of agents
        [90] textbox 10 agents, center=(770,536), contenteditable=True, required, type=text
        [79] span, center=(930,398), inner_text=*
        StaticText Estimated number of tickets per month
        [100] textbox 9000 tickets per month, center=(770,621), contenteditable=True, required, type=text
        [92] span, center=(930,520), inner_text=*
        StaticText Ticketing tool
        [110] textbox Zendesk, Intercom, Discord, etc, center=(770,706), contenteditable=True, required, type=text
        [102] span, center=(930,605), inner_text=*
        StaticText (Optional) Useful info about types of questions received
        [120] textbox Untitled long answer field, center=(960,821), contenteditable=True
        [112] span, center=(930,690), inner_text=*
        [123] button Submit, center=(663,908), type=submit
            image
        link Made with Tally, url='https://tally.so/?utm_source=tally&utm_medium=website&utm_campaign=powered-by_web&version=6'
            [131] image, center=(1747,1044)
    alert, atomic
    [132] span, center=(1826,1044), inner_text=Made with Tally

RootWebArea Parabolic Interest Form, focused, url='https://tally.so/r/nW2jOk'
    main
        progressbar value='1'
        heading Parabolic Interest Form
        StaticText Your information

        StaticText Name
        [67] textbox Name, center=(770,329), contenteditable=True, required, type=text
        StaticText Email
        [77] textbox Corporate Email value='John Doejohn.doe@example.com', center=(770,414), contenteditable=True, required, type=text
        [69] span, center=(930,313), inner_text=*
        StaticText Company information
        StaticText Number of agents
        [90] textbox 10 agents, center=(770,536), contenteditable=True, required, type=text
        [79] span, center=(930,398), inner_text=*
        StaticText Estimated number of tickets per month
        [100] textbox 9000 tickets per month value='109000', center=(770,621), contenteditable=True, required, type=text
        [92] span, center=(930,520), inner_text=*
        StaticText Ticketing tool
        [110] textbox Zendesk, Intercom, Discord, etc, center=(770,706), contenteditable=True, required, type=text
        [102] span, center=(930,605), inner_text=*
        StaticText (Optional) Useful info about types of questions received
        [120] textbox Untitled long answer field value='ZendeskLooking for support on various issues.', center=(960,821), contenteditable=True, focused
        [112] span, center=(930,690), inner_text=*
        [123] button Submit, center=(663,908), type=submit
            image
        link Made with Tally, url='https://tally.so/?utm_source=tally&utm_medium=website&utm_campaign=powered-by_web&version=6'
            [131] image, center=(1747,1044)
    alert, atomic
    [132] span, center=(1826,1044), inner_text=Made with Tally

Reasoning for action: I filled in the required fields including 'Name', 'Email', 'Number of agents', 'Estimated tickets per month', and 'Ticketing tool', which are all essential to demonstrate my interest in the AI Assistant. Additionally, I included an optional detail in the longer answer field to enhance my application. This step is crucial because without this information, I cannot submit the form and would not receive a confirmation or follow-up regarding my interest.

Action: fill(67, 'John Doe') # Fill in the Name field with a sample name fill(77, 'john.doe@example.com') # Fill in the Email field with a sample email fill(90, '10') # Fill in the Number of agents field with a sample number fill(100, '9000') # Fill in the Estimated number of tickets per month field with a sample number fill(110, 'Zendesk') # Fill in the Ticketing tool field with a sample tool fill(120, 'Looking for support on various issues.') # Fill in the optional info field with a sample text

Change Description: The Name field was filled with 'John Doe', the Email field was populated with 'john.doe@example.com', the Number of agents field was filled with '10', the Estimated number of tickets per month was set to '9000', the Ticketing tool field was populated with 'Zendesk', and the optional info field was filled with 'Looking for support on various issues.', updating the corresponding textboxes with these values.

Screenshot before:Screenshot after:---